User Experience Designer

agencyQ, Inc.; Bethesda, Northern (MD, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

AgencyQ is hiring a User Experience Designer to join our human-centered design practice. This junior-to-mid level role focuses on solving real problems through design and delivering client-ready solutions with cross-functional teams.

You will engage with government, associations, healthcare, and B2B clients to understand user needs and translate them into intuitive interfaces. The ideal candidate has 1+ years of UX design experience, a strong portfolio, and excellent communication skills to tell

Qualifications

• Strong functional UX design capabilities for digital products.
• Experience creating, presenting, and delivering solutions in cross-functional, client-facing teams.
• Ability to understand user behavior through qualitative and quantitative research methods.
• Experience with workshops, design sprints, and collaborative working sessions.

Responsibilities

• Synthesize findings into actionable design recommendations.
• Present discovery findings with a strategic voice and prioritized design options.
• Create wireframes and interactive prototypes to illustrate concepts.
• Develop information architecture including sitemaps and taxonomies.
• Collaborate with visual designers and developers to shape the end-to-end user experience.

Skills

UX design

User research

Prototyping

Cross-functional collaboration

Client communication

Tools

UXPin

Sketch

Figma

Adobe XD

Axure

Job description

AgencyQ is excited to hire a User Experience Designer for our growing human-centered design practice. This role is appropriate for a junior to mid-level candidate. The right candidate is passionate about solving real problems through design and has experience creating, presenting, and delivering solutions as part of a cross-functional, client-facing team. You will work with a variety of clients, including government agencies, associations, healthcare organizations and B2B companies. You will work closely with internal, cross-functional teams as well as external client teams. We are passionate about finding the right individual to join our team.

About AgencyQ

AgencyQ helps organizations unify data, AI, and insights to build platforms that perform, adapt, and scale.

Description

• Strong functional UX design capabilities, specifically for digital, and fosters collaborative cross-discipline dynamics.
• Experience using UXPin, Sketch, Figma, Adobe XD, Axure, or similar tools.
• Strong digital visual design capabilities and experience with Adobe CS will be considered a bonus.
• Communicates and collaborates effectively with both internal teams and clients.
• Seeks to understand user behavior and motivations using qualitative and quantitative research methods.
• Defines, structures, and conducts a variety of user engagement activities, such as in-person ethnographic research, surveys, interviews, focus groups, card sorting, and remote and in-person usability evaluations.
• Plans and facilitates workshops, design sprints, and other collaborative working sessions with internal and client teams.
• Works with the team to synthesize findings into actionable recommendations.
• Presents discovery findings with a strategic voice, making prioritized design recommendations.
• Illustrates the user experience via a mastery of process flows, journey mapping, and personas.
• Builds trust with clients. Translates business and user requirements and goals into design solutions.
• Ideates and designs effective solutions, including creating wireframes and interactive prototypes.
• Understands principles of information architecture. Creates sitemaps, taxonomies, and content types.
• Presents work effectively to clients. Provides rationale for design decisions.
• Partners with internal teams of visual designers, UX designers, front- and back-end developers to scope designs, tune existing features, help define UI, and craft the overall user experience.
• Assists with producing thought leadership resources such as blogs, white papers, presentations, etc.
• Cascades UX insights: prepares production files, documentation, and specs for designers and developers across disciplines.
• Has excellent time management skills, manages multiple projects simultaneously, and prioritizes tasks appropriately.
• Is passionate about human-centered design, with a fascination for understanding the human experience.
• Unwavering commitment to and ownership of solving customer problems. Loves to delight a customer.
• Constructively advocates for HCD needs and does not easily back down on important issues. Advocates for the client and the user. Advocates for accessible and inclusive design.
• A team player, open to critiques from all disciplines, and not afraid to share ideas. Understands that critique is part of the design process. Seeks feedback from colleagues and clients. Is able to give and receive constructive feedback to improve designs and create stronger solutions.
• Strong sense of empathy for internal and external audiences and their needs.
• Understands the importance of “rolling up one’s sleeves” to achieve customer goals and consistently hitting results, while also championing the HCD vision.
• Continuous self-learner, constantly seeking opportunities to experiment, fail fast, optimize and improve workflows and foster open communication.
• Curious and critical thinker with an ability to articulate complex ideas with humility.
• Energized by solving problems and putting structure around ambiguity.

Qualifications

• 1+ years of experience as a user experience designer
• Strong online portfolio or samples of work demonstrating experience creating great user-centered design solutions
• Strong written, verbal and visual communication skills—ability to tell convincing stories that connect with people, whether end users, clients, or internal collaborators
• Agency or media experience a plus
• Experience in B2B, government and/or healthcare a plus
• This position requires that you will be able to obtain a standard public trust clearance.

agencyQ is an Equal Opportunity / Aff… All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.