User Experience Athlete (Remote)

Ultrahuman; San Francisco (CA); Remote; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company at the forefront of health technology as a User Experience Athlete. In this dynamic role, you will be instrumental in shaping customer experiences and ensuring satisfaction across various support channels. Your passion for customer support and problem-solving will help you thrive as you manage user queries, build product expertise, and collaborate cross-functionally to drive continuous improvement. This is a unique opportunity to contribute to a revolutionary self-quantification platform that empowers individuals to take control of their health. If you're ready to make a meaningful impact in a vibrant and innovative environment, we want to hear from you!

Qualifications

• Passion for customer support and problem-solving with a keen eye for detail.
• Ability to manage queries across multiple support channels effectively.

Responsibilities

• Manage customer queries via email, chat, phone, and social media.
• Build product expertise to provide accurate solutions to user pain points.
• Collaborate with departments to channel customer feedback for improvement.

Skills

Customer Support

Problem-Solving

Communication Skills

Attention to Detail

Education

Bachelor's Degree

Tools

Loom

Job description

About Ultrahuman:

Ultrahuman is the world's most comprehensive self-quantification platform. Ultrahuman’s products include the Ultrahuman Ring AIR, the world’s lightest sleep-tracking wearable, Ultrahuman M1, a continuous glucose monitoring platform, Blood Vision, a preventive blood testing platform with the pioneering UltraTrace technology, and Ultrahuman Home, a revolutionary health device for your home. By collating a large set of biomarkers on an integrated platform, Ultrahuman is able to create a grand unified view of the human body.

About the Role:

As a User Experience Athlete, you will be at the heart of our ecosystem, collaborating with all stakeholders to drive our success. You will embody our values, mission, and brand image, serving as a cornerstone of the Customer Success team at Ultrahuman. Your role is pivotal in shaping our customer experience, addressing user queries across multiple support channels with precision and care. If you are passionate about customer support, enjoy problem-solving, and have a keen eye for detail, we would love to have you on our team!

Responsibilities:

1. Customer Query Management: Promptly manage incoming customer queries via various support channels (email, chat, phone, WhatsApp, social handles) to ensure user satisfaction.
2. Product Expertise: Build a deep understanding of our product to provide accurate and effective solutions to user pain points.
3. Cross-Functional Collaboration: Work closely with various departments to channel customer feedback to the appropriate teams for continuous improvement.
4. Response Time: Ensure quick response times to customer inquiries, maintaining a stellar customer experience.
5. User Journey Review: Proactively review the user journey to identify and address areas for improvement.
6. Consultative Support: Take a consultative approach to help customers overcome issues and achieve their goals, providing them with a top-tier experience.
7. Automation and Efficiency: Develop your toolkit and leverage automation to streamline processes and make your job easier.

To Apply:

1. Send across a Loom Video answering the following questions to [e-mail].
2. Introduce yourself, but we like the quirky, geeky, and experimental sides of people. We want to learn about you, but unconventionally. Include three random things about you in the intro.
3. Why Ultrahuman & health tech? (I know we rock, but what's your special (and top) reason to make it here?)
4. According to you, what's the distinguishing factor between good and great customer experience?