Cisco Collaboration Engineer (Hybrid/Onsite Required)

Info-Matrix Corporation; Mechanicsburg (Cumberland County); On-site; USD 90,000 - 120,000; Full time

Job summary

Info-Matrix Corporation is seeking a Cisco Collaboration Engineer to oversee administration, hardware, and application support for analog/IP telephony and video systems across stakeholder sites.

Reporting to the User Collaboration Supervisor, this role delivers scripted solutions, manages third-party telco/vendor service delivery, and provides hands-on technical support to ensure continuous, high-availability collaboration operations.

Qualifications

• Experience with Cisco Enterprise Phone system required.
• Working Knowledge of Cisco Call Manager, UCCX, Cisco Unity, WebEX, Xmedius Fax Server
• We are only interested in candidates with experience with Cisco on-premises IPT infrastructure.

Responsibilities

• Designs, plans, installs, configures, maintains, and supports IPT hardware and voice gateways.
• Designs, plans, installs, configures, maintains and supports IPT software including Cisco Call Manager, UCCX, Cisco Unity; integrates WebEx and security systems.
• Analyzes and re-engineers video conferencing systems to meet user requirements and implements approved changes.
• Writes, maintains, and supports scripts for Cisco UCCX to automate IT operations and support multiple Help Desk flows.
• Configures, maintains, and supports Enterprise Fax Server and its IPT interaction.
• Coordinates with telco carriers and vendors to support service delivery and system changes.
• Supports WebEx hosted services and on-prem infrastructure; trains users and updates on new features.
• Creates documentation detailing hardware configurations and disaster recovery plans.

Skills

Cisco Enterprise Phone system

Cisco Call Manager

UCCX

Cisco Unity

WebEx

Xmedius Fax Server

Tools

WebEx

Xmedius Fax Server

Cisco Call Manager

Cisco UCCX

Cisco Unity

Job description

The Cisco Collaboration Engineer oversees the administration, hardware, and application support for all analog/IP telephony and video conferencing systems across stakeholder locations. Reporting to the User Collaboration Supervisor, this position delivers custom scripted solutions, manages third-party telco/vendor service delivery, and provides hands-on technical support to ensure continuous, high-availability collaboration operations.

Job Responsibilities

• Designs, plans, installs, configures, maintains, and supports all hardware related to Analog and IP Telephony (IPT) and voice gateways
  
• Designs, plans, installs, configures, maintains and supports all software related to Analog and IP Telephony, including Cisco Call Manager, Cisco UCCX, and Cisco Unity. This includes integration with specialized applications such as WebEx, Xmedius Fax Server and security systems
  
• Analyzes and re-engineers video conferencing systems to align with current and future user requirements. Delivers cost-benefit analyses and executes end-to-end implementations for all approved design changes
  
• Writes, maintains, and supports coded scripts for Cisco UCCX to automate IT operations and support multiple Help Desk call flows
  
• Configures, maintains, and supports the Enterprise Fax Server solution and its interaction with the IPT infrastructure
  
• Configures, maintains, and supports the interaction between the IPT infrastructure and the proprietary security camera/door buzzer system and other remote site security systems
  
• Uses current approved methods to monitor the status of all IPT infrastructure. Adheres to alert notification and follow-up procedures
  
• Utilizes the current IT application to accept, respond to, and track resolution of, trouble tickets
  
• Coordinates with telco carriers and third-party vendors to facilitate ongoing technical support, service provisioning, and system changes
  
• Supports WebEx hosted services and on-premises infrastructure by maintaining user accounts, training new users and keeping updated on WebEx’s new features
  
• Provides end-user training on enterprise phone systems
  Partners with the procurement office to ensure all hardware and software licenses are maintained
  
• Analyzes hardware, configuration and processes to recommend improvements
  
• Creates documentation which detail logical and physical configuration of hardware. Creates backups and documents for disaster recovery
  

The Cisco Collaboration Engineer oversees the administration, hardware, and application support for all analog/IP telephony and video conferencing systems across stakeholder locations. Reporting to the User Collaboration Supervisor, this position delivers custom scripted solutions, manages third-party telco/vendor service delivery, and provides hands-on technical support to ensure continuous, high-availability collaboration operations.

Job Responsibilities

• Designs, plans, installs, configures, maintains, and supports all hardware related to Analog and IP Telephony (IPT) and voice gateways
  
• Designs, plans, installs, configures, maintains and supports all software related to Analog and IP Telephony, including Cisco Call Manager, Cisco UCCX, and Cisco Unity. This includes integration with specialized applications such as WebEx, Xmedius Fax Server and security systems
  
• Analyzes and re-engineers video conferencing systems to align with current and future user requirements. Delivers cost-benefit analyses and executes end-to-end implementations for all approved design changes
  
• Writes, maintains, and supports coded scripts for Cisco UCCX to automate IT operations and support multiple Help Desk call flows
  
• Configures, maintains, and supports the Enterprise Fax Server solution and its interaction with the IPT infrastructure
  
• Configures, maintains, and supports the interaction between the IPT infrastructure and the proprietary security camera/door buzzer system and other remote site security systems
  
• Uses current approved methods to monitor the status of all IPT infrastructure. Adheres to alert notification and follow-up procedures
  
• Utilizes the current IT application to accept, respond to, and track resolution of, trouble tickets
  
• Coordinates with telco carriers and third-party vendors to facilitate ongoing technical support, service provisioning, and system changes
  
• Supports WebEx hosted services and on-premises infrastructure by maintaining user accounts, training new users and keeping updated on WebEx’s new features
  
• Provides end-user training on enterprise phone systems
  Partners with the procurement office to ensure all hardware and software licenses are maintained
  
• Analyzes hardware, configuration and processes to recommend improvements
  
• Creates documentation which detail logical and physical configuration of hardware. Creates backups and documents for disaster recovery
  

Requirements

• Experience with Cisco Enterprise Phone system required.
• Working Knowledge of Cisco Call Manager, UCCX, Cisco Unity, WebEX, Xmedius Fax Server
• We are only interested in candidates with experience with Cisco on-premises IPT infrastructure.