User-Centric Software Knowledge Base Writer

UDA Technologies; Auburn (AL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Discounted health club membership

Friday team breakfasts

Office perks

Job summary

UDA Technologies in Auburn, Alabama is seeking a Knowledge Base & Documentation Specialist to help maintain customer-facing content for their project management software. The ideal candidate should have strong writing and editing skills, a focus on user-centered content, and a Bachelor's degree or equivalent experience.

This full-time role involves writing user-friendly instructions, collaborating with various teams to identify documentation needs, and improving content based on customer feedback.

Full-time employees enjoy benefits including Health Club membership, 401(k), profit sharing, and more.

Qualifications

• Writing samples are required.
• Interest in software and learning new systems.

Responsibilities

• Write and update Knowledge Base articles, tutorials, and help content.
• Break down software features into clear, step-by-step instructions.
• Work with product, support, and sales teams to identify documentation needs.

Skills

Strong writing and editing skills

Ability to translate complex information

Detail-oriented and organized

Self-motivated

Education

Bachelor’s degree in a related field or equivalent experience

Job description

UDA Technologies in Auburn, Alabama is seeking a Knowledge Base & Documentation Specialist to help maintain customer-facing content for their project management software. The ideal candidate should have strong writing and editing skills, a focus on user-centered content, and a Bachelor's degree or equivalent experience.

This full-time role involves writing user-friendly instructions, collaborating with various teams to identify documentation needs, and improving content based on customer feedback.

Full-time employees enjoy benefits including Health Club membership, 401(k), profit sharing, and more.