Systems Documentation Lead | Tech Writer for Processes

Unicity USA Inc; Sheridan (WY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid parental leave

Generous vacation with holidays

401(k) with company match

Product allowance

Internet and cell phone reimbursement

Gym and wellness reimbursement

Job summary

Unicity USA Inc is seeking a technical writer/BA to lead documentation of Unicity’s systems. You will interview engineers, analysts, and operators across time zones and produce clear documentation to transfer institutional knowledge.

This is a ground floor role with exposure to global operations and technology infrastructure. You will create architecture maps, data flow diagrams, and comprehensive SOPs while maintaining a living knowledge base as systems evolve.

Qualifications

• Excellent writer with precise, economical wording.
• Naturally curious; asks good questions and listens carefully.
• Familiarity with Notion, Confluence, Lucidchart or similar tools.
• Able to produce executive summaries and detailed technical specs from the same source material.
• Self-directed; can manage a documentation backlog without hand-holding.
• Experience with process mapping tools (draw.io, Miro, etc.)
• Background in business analysis or operations.

Responsibilities

• Interview technical and operational staff to extract undocumented processes then write them up.
• Build and maintain system architecture maps, data flow diagrams, and process documentation.
• Document integrations, APIs, and internal tools in plain language and in technical detail.
• Create SOPs for recurring operational workflows (finance, fulfillment, distributor ops, etc).
• Maintain a living knowledge base that stays current as systems change.
• Support the incoming Tech Lead with a clean inheritance package.

Skills

Excellent writing

Analytical thinking

Curiosity

Technical literacy

Self-direction

Time management

Tools

Notion

Confluence

Lucidchart

Draw.io

Miro

Job description

Unicity USA Inc is seeking a technical writer/BA to lead documentation of Unicity’s systems. You will interview engineers, analysts, and operators across time zones and produce clear documentation to transfer institutional knowledge.

This is a ground floor role with exposure to global operations and technology infrastructure. You will create architecture maps, data flow diagrams, and comprehensive SOPs while maintaining a living knowledge base as systems evolve.