User Access Coordinator

IntellaTriage; Tennessee; On-site; USD 35,000 - 50,000; Full time

Job summary

IntellaTriage is seeking a reliable coordinator in Brentwood, Tennessee, to manage access requests efficiently. This role focuses on tracking requests, communicating clearly, and ensuring timely follow-up to maintain organization within the workload. Ideal candidates will be detail-oriented and have a strong ability to manage multiple tasks without constant supervision. Previous administrative or coordination experience is a plus. This is an on-site position with a standard work schedule of Monday to Friday from 9:00 AM to 6:00 PM.

Qualifications

• Attention to detail is crucial for tracking requests accurately.
• Must have excellent written communication skills.
• Ability to stay organized while managing multiple open items.

Responsibilities

• Track and manage a high volume of requests.
• Communicate through emails to request information and follow-up.
• Monitor open requests and ensure they are completed on time.

Skills

Strong attention to detail

Professional written communication

Organizational skills

Consistency in follow-through

Experience with structured tracking tools

Job description

Summary / Objective

We're looking for a highly organized, reliable coordinator to manage access requests and keep things moving. This role is not technical — it's about tracking requests, communicating clearly, and following up consistently to make sure nothing falls through the cracks. If you're detail-oriented, persistent, and good at keeping things organized, you'll do well here.

Essential Functions

• Track and manage a high volume of requests using a shared tracking system
• Send and respond to emails to request information and follow up on outstanding items
• Monitor open requests and follow up regularly until they are completed
• Keep all tracking data accurate and up to date
• Identify delays and flag issues that need escalation
• Use templates and standard processes to keep communication consistent

Work Schedule & Location

• This position is on-site in Brentwood, Tennessee
• Standard schedule is Monday through Friday, 9:00 AM – 6:00 PM
• We are a 24x7x365 business and rotational after-hours support may be required

Your Traits & Characteristics

This role is a great fit if you are someone early in their career looking to build experience, someone who enjoys structured, repeatable work, and someone who takes pride in being dependable and organized.

This role is not a fit if you are looking for a technical or engineering role, struggle with repetitive tasks, or need constant supervision to stay on track.

What success looks like in this role: requests are tracked accurately and updated in real time, follow-ups happen without needing reminders, very few requests are missed or delayed unnecessarily, and overall turnaround time improves because requests are actively managed.

Required

• Strong attention to detail
• Comfortable working in structured tracking tools (Excel or similar)
• Clear, professional written communication
• Ability to stay organized across many open itemsConsistent follow-through and reliability

Nice to Have

• Experience in an administrative, coordinator, or support role
• Experience working with external partners or clients