USDA Loss Claims Analyst — Loan Servicing & Compliance

Guidehouse; San Antonio (TX); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k) Plan

Tuition Reimbursement

Paid Holidays

Job summary

Guidehouse is seeking a detail-oriented claims analyst to review lender-submitted loss claim packages, validate calculations, and maintain audit trails. The role supports intake, tracking, and workflow progression in USDA loss mitigation programs.

You will collaborate with USDA personnel, ensure compliance with program guidance, and complete training to develop expertise in guaranteed loan servicing and claims administration.

Qualifications

• Review financial or loan-related documentation.
• 6 years of prior relevant experience.
• Bachelor's degree (relevant experience may substitute).
• Strong analytical and problem-solving skills.
• Experience working within high-volume operational environments.
• Proficiency with Microsoft Excel, Word, Outlook, and reporting tools.
• Excellent written and verbal communication skills.
• Ability to obtain and maintain required federal background investigation requirements.

Responsibilities

• Review lender-submitted loss claim packages for completeness and required supporting documentation.
• Validate claim calculations, financial schedules, and supporting workpapers.
• Support intake, tracking, inventory management, and workflow progression of claims.
• Identify missing documentation, discrepancies, exceptions, and processing issues.
• Maintain detailed claim records and audit trails.
• Escalate policy questions, complex claims, and federal decision requirements to USDA personnel.
• Ensure compliance with USDA program guidance, SOPs, and data security requirements.
• Monitor service level commitments and processing timelines.
• Complete USDA-provided training and certification requirements.
• Participate in job shadowing, coaching, and ongoing development activities.
• Develop expertise in USDA guaranteed loan servicing, loss mitigation, and claims administration processes.

Skills

Analytical skills

Problem solving

Communication

Background check

Education

Bachelor's degree

Tools

Excel

Word

Outlook

Reporting tools

Job description

Guidehouse is seeking a detail-oriented claims analyst to review lender-submitted loss claim packages, validate calculations, and maintain audit trails. The role supports intake, tracking, and workflow progression in USDA loss mitigation programs.

You will collaborate with USDA personnel, ensure compliance with program guidance, and complete training to develop expertise in guaranteed loan servicing and claims administration.