GLD Loss Claims Analyst (Managed Services)

Guidehouse; San Antonio (TX); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k) Plan

Tuition Reimbursement

Paid Holidays

Job summary

Guidehouse is seeking a detail-oriented claims analyst to review lender-submitted loss claim packages, validate calculations, and maintain audit trails. The role supports intake, tracking, and workflow progression in USDA loss mitigation programs.

You will collaborate with USDA personnel, ensure compliance with program guidance, and complete training to develop expertise in guaranteed loan servicing and claims administration.

Qualifications

• Review financial or loan-related documentation.
• 6 years of prior relevant experience.
• Bachelor's degree (relevant experience may substitute).
• Strong analytical and problem-solving skills.
• Experience working within high-volume operational environments.
• Proficiency with Microsoft Excel, Word, Outlook, and reporting tools.
• Excellent written and verbal communication skills.
• Ability to obtain and maintain required federal background investigation requirements.

Responsibilities

• Review lender-submitted loss claim packages for completeness and required supporting documentation.
• Validate claim calculations, financial schedules, and supporting workpapers.
• Support intake, tracking, inventory management, and workflow progression of claims.
• Identify missing documentation, discrepancies, exceptions, and processing issues.
• Maintain detailed claim records and audit trails.
• Escalate policy questions, complex claims, and federal decision requirements to USDA personnel.
• Ensure compliance with USDA program guidance, SOPs, and data security requirements.
• Monitor service level commitments and processing timelines.
• Complete USDA-provided training and certification requirements.
• Participate in job shadowing, coaching, and ongoing development activities.
• Develop expertise in USDA guaranteed loan servicing, loss mitigation, and claims administration processes.

Skills

Analytical skills

Problem solving

Communication

Background check

Education

Bachelor's degree

Tools

Excel

Word

Outlook

Reporting tools

Job description

Job Family: Business Operations Travel Required: Up to 10% Clearance Required: Ability to Obtain Public Trust

What You Will Do:

• Review lender-submitted loss claim packages for completeness and required supporting documentation.
• Validate claim calculations, financial schedules, and supporting workpapers.
• Support intake, tracking, inventory management, and workflow progression of claims.
• Identify missing documentation, discrepancies, exceptions, and processing issues.
• Maintain detailed claim records and audit trails.
• Escalate policy questions, complex claims, and federal decision requirements to USDA personnel.
• Ensure compliance with USDA program guidance, SOPs, and data security requirements.
• Monitor service level commitments and processing timelines.
• Complete USDA-provided training and certification requirements.
• Participate in job shadowing, coaching, and ongoing development activities.
• Develop expertise in USDA guaranteed loan servicing, loss mitigation, and claims administration processes.

What You Will Need:

• Demonstrated experience reviewing financial or loan-related documentation.
• 6 years of prior relevant experience
• Bachelor's degree (Relevant experience may be substituted for formal education or advanced degree)
• Strong analytical and problem-solving skills.
• Experience working within high-volume operational environments.
• Proficiency with Microsoft Excel, Word, Outlook, and reporting tools.
• Excellent written and verbal communication skills.
• Ability to obtain and maintain required federal background investigation requirements.

What Would Be Nice To Have:

• Knowledge of mortgage/loan servicing and default management lifecycles.
• Experience supporting government-backed loan programs.
• Experience with loss claims, foreclosure, liquidation, lender servicing, or loan accounting.
• Familiarity with workflow management systems and case-tracking environments.
• Experience supporting federal clients or managed services operations.

What We Offer:

• Medical
• Rx
• Dental & Vision Insurance
• Personal and Family Sick Time
• Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account
• Dental/Vision & Dependent Care
• Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement
• Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicants' dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future. guidehouse.com