USC - Guest Relations Agent

Augusta National Golf Club; United States; On-site; USD 33,062,000 - 49,594,000; Full time

Job summary

Augusta National Golf Club is seeking a Guest Relations Agent for the Masters Tournament. You will be the first friendly face for members and guests, coordinating hospitality services, answering calls, and handling front desk duties with a focus on outstanding service.

Requirements include hospitality experience and the ability to work in varied conditions, with a schedule that may include holidays and weekends.

Qualifications

• Hospitality experience preferred.
• Displays interpersonal skills to work within a team environment.
• Ability to work in varying conditions (heat, cold, rain).
• Ability to lift up to 30 pounds and be on your feet for extended periods.

Responsibilities

• Greet and direct members, players, caddies and patrons in a friendly, courteous manner.
• Coordinate hospitality services for Berckmans Place patrons (transportation, hotel and dining reservations, etc.).
• Receive and route calls and correspondence professionally.
• Manage cash box, receipts and log activity per procedures.
• Maintain a clean and organized workspace and uphold confidentiality.

Skills

Hospitality experience

Interpersonal skills

Customer service

Teamwork

Job description

Become part of the tradition by working at the upcoming Masters Tournament. You’ll do more than experience the most storied event in sports – you can help us make it even better than the year before. Working and learning alongside a world-class team, you’ll make lasting connections and create memories you – and our patrons - will never forget. At the Masters, every detail matters, and you can make all the difference.

The Guest Relations Agent is primarily responsible for performing daily operations of the Guest Services Front Desk, ensuring all service meets Club standards.

Pay Rate: $12.00/hr

Essential Functions of the Job

• Greets and directs all members, players, caddies and patrons in a friendly, courteous and professional manner.
• Coordinates hospitality services for Berckmans Place patrons, including but not limited to, transportation, hotel reservations, dining reservations, Business Center requests, and other services as requested.
• Receives and routes calls in a professional and courteous manner.
• Receives, routes and/or sends correspondence for Berckmans Place patrons logging activity in accordance with established procedures.
• Manages cash box, distributes and reconciles money and records receipts.
• Maintains personal items for Berckmans Place patrons use.

Other Duties and Responsibilities

• Maintains a clean and organized work space.
• Implements appropriate procedure for emergency situations such as inclement weather, 911 calls, fire alarms, evacuations, First Responder calls and received phone threats.
• Maintains the confidentiality of all Club business.
• Demonstrates a commitment to upholding professional standards in the work environment.
• Performs other duties which are deemed by management to be an integral part of the job.
• Attends mandatory orientation and training sessions.
• Required to work schedule as defined by department to include holidays, weekends and overtime as needed.

Qualifications (required unless stated otherwise)

• Hospitality experience preferred.
• Displays interpersonal skills to work within a team environment.
• Ability to work in conditions that may include heat, cold, rain or other adverse conditions.
• Requires stooping, bending, lifting and transporting of objects up to 30 pounds.
• Requires sitting or standing for extended periods of time.
• Displays integrity and sincerity interacting with others.

Located in Augusta, GA, Augusta National Golf Club is dedicated to being the finest private golf club for its members and hosting the world-renowned Masters Tournament. Inspired by the mission of its founders, Bobby Jones and Clifford Roberts, the Club strives to promote the virtues of the game through the Masters, Augusta National Women’s Amateur, Drive, Chip and Putt, Asia-Pacific Amateur Championship and Latin America Amateur Championship. In addition to advancing the game’s development, the Club is committed to supporting its employees and contributing to the community while upholding the values of continuous improvement and unparalleled service in all endeavors.