Usability Tester

Confidential; United States; Remote; USD 34,000 - 48,000; Part time

Job summary

Zekai is seeking Plain-Language Usability Testers for a 100% remote contract project. You will read brief questions and answers about government services and report what confuses readers, where steps get stuck, and what is easy to follow.

No technical background is required, and the role is designed for flexible, short-term engagement. You will provide honest, specific feedback and suggest simple wording changes to improve clarity.

Qualifications

• Adults who do everyday tasks on a phone or the web, even basic ones.
• Patient with step-by-step reading.
• Honest, specific feedback.

Responsibilities

• Read short questions and answers on government services.
• Tell us where you felt confused, lost, or stuck, in your own words.
• Say what was easy to follow and what was not.
• Suggest simple changes that would make something clearer.

Job description

Role Title: Usability Tester

Role Type: Contractor

Location: Remote

Time Commitment: 5-10 hours/week, short-term project

our partner is looking for Plain-Language Usability Testers to help evaluate and improve AI systems that answer questions about government services. You’ll read short questions and answers and tell us what is easy to follow and where it gets confusing. There are no wrong answers, and your honest reaction is what helps. No AI or technical background is needed.

What You’ll Do

• Read short questions and answers on government services.
• Tell us where you felt confused, lost, or stuck, in your own words.
• Say what was easy to follow and what was not.
• Suggest simple changes that would make something clearer.

Who We’re Looking For

• Adults who do everyday tasks on a phone or the web, even basic ones
• Patient with step-by-step reading
• Honest, specific feedback
• US-based

Nice to Have

• Living in a rural or smaller community. We want a mix of regions.
• Past experience giving feedback or testing products or services

This is a 100% remote contract role, open to applicants worldwide in the countries the employer accepts.