Plain-Language Government Services Usability Tester

OpenTrain AI, Inc.; Northern (KY); Hybrid; USD 28,000 - 41,000; Part time

Job summary

OpenTrain AI, Inc. is seeking an entry-level, part-time contractor to review AI-generated questions and answers about government services. You will evaluate clarity, identify confusing wording, and describe usability issues with practical feedback and straightforward wording improvements.

The role emphasizes patient reading, step-by-step information review, and reliable, specific feedback. Compensation is hourly, with US-based applicants preferred, and no specialized AI background required.

Qualifications

• Entry-level, part-time contract role; no AI or technical background required.

Responsibilities

• Read and evaluate short AI-generated questions and answers about public services.
• Identify confusing, difficult-to-follow, or incomplete wording.
• Describe usability issues and reactions in your own words.
• Recommend straightforward wording changes to improve clarity.
• Provide specific feedback on practical user comprehension.

Job description

The Work

You will evaluate short AI-generated questions and answers about government services. The goal is to help make information easier for everyday users to understand and act on.

You will explain what is clear, point out wording that could leave someone confused or stuck, and suggest simple improvements based on your experience using services online or by phone.

• Read and evaluate short AI-generated questions and answers about public services.
• Identify confusing, difficult-to-follow, or incomplete wording.
• Describe usability issues and your reactions in your own words.
• Recommend straightforward wording changes that improve clarity.
• Give specific feedback about practical user comprehension.

What It Pays And Takes

This is an entry-level, part-time contract role for people who can review information carefully and explain their reactions clearly. No AI or technical background is required.

• Pay: $20 to $30 per hour.
• Time: Less than 20 hours per week.
• Work arrangement: Part-time contract work.
• Location: Open to candidates in the United States.
• Language: Fluent in English.
• Use a phone or web browser to complete basic tasks.
• Read and review information patiently, step by step.
• Communicate feedback reliably and specifically.
• Helpful background: Experience testing products or services, or using public services such as Medicare, Social Security, passports, veterans benefits, student loans, financial aid, national parks, food assistance, or housing.
• Experience using online services in rural or smaller communities is also helpful.

About AI Training Work

AI training is the human work behind systems that answer questions and create content. People review model responses, explain what works or fails, and help make those systems clearer and more useful; OpenTrain helps people find these projects, build a profile, and apply in one place.