Usability Researcher [AQ-20710]

Aquent; Redmond (WA); On-site; USD 105,000 - 165,000; Full time

Benefits offered by this job

Benefits package

Job summary

Aquent partners with a global technology leader to hire a UX Researcher who will advocate for users and translate insights into impactful product decisions. You will shape research plans, synthesize findings, and collaborate with product, design, and engineering while embedding security and privacy into development.

Strong analytical skills, experience with both qualitative and quantitative methods, and the ability to influence strategy across teams are essential.

Qualifications

• Master’s Degree in a relevant field AND 1+ year UX Research experience; OR
• Bachelor’s Degree in a related field AND 2+ years UX Research experience; OR equivalent experience.
• 1+ year of domain experience within the technology sector.
• 1+ year of research methods impacting product direction and experience design.
• Proficiency in English communication, both written and spoken.
• Qualitative and quantitative research methods expertise, QA, UAT, and user scenarios.
• Strong analytical thinking and data-driven insight translation.
• Experience with collaborative innovation and stakeholder management.
• Demonstrated decision-making, project visioning, and scope management.
• Creativity in interaction design and user-centered design principles.

Responsibilities

• Create research plans and roadmaps aligned with business needs.
• Apply diverse methods to execute studies and guide multi-person research.
• Translate data into actionable insights for design and engineering.
• Clarify customer identities, contexts, needs, and journeys to inform strategy.
• Assess insights across the full user journey from awareness to retention.
• Partner with product management, design, and engineering, including security considerations.
• Produce insights on industry trends to reduce uncertainty for initiatives.
• Collaborate across disciplines and mentor on research value and methods.
• Develop recruitment screeners and data collection instruments with privacy in mind.
• Provide tools and templates for capturing assumptions as testable hypotheses.
• Work with the team to define UX goals, signals, metrics, and KPIs including privacy.
• Apply iterative research processes to ensure quality and continuous improvement.

Skills

UX research methods

Data analysis

Qualitative research

Quantitative research

Stakeholder management

Decision making

Creative thinking

Collaboration

Communication skills

English proficiency

Education

Master's in HCI / related field

Bachelor's in related field

Job description

Aquent is proud to partner with a global technology leader renowned for its groundbreaking innovations that shape how millions worldwide connect, work, and live. This company is at the forefront of developing cutting-edge products and services that define the digital landscape, offering an unparalleled opportunity to contribute to a legacy of excellence and drive the next generation of user experiences.

This is an exciting opportunity to join a dynamic team where you will serve as a passionate advocate for the user. In this pivotal role, you will dive deep into understanding human behavior, translating those insights into impactful product decisions. You will directly shape the future of products and services, ensuring they are intuitive, secure, and delightful for users on a global scale, making a tangible impact on how people interact with technology every day.

What You’ll Do

• Create and drive research plans and roadmaps for various product areas, defining problems and success criteria aligned with business needs.
• Apply diverse research methods to execute studies effectively, guiding multi-person research efforts for strong product outcomes.
• Synthesize and distill data into actionable insights, communicating findings to activate design and engineering processes.
• Conduct research to clarify customer identities, contexts, needs (e.g., Jobs To Be Done), and journeys to inform product strategy.
• Assess user insights across the entire user journey—from awareness through adoption and retention—leveraging both quantitative and qualitative data.
• Contribute to solution formation by partnering with product management, design, and engineering, integrating security as a fundamental aspect of development.
• Produce research-driven insights on industry and vertical trends to reduce uncertainty for future initiatives.
• Collaborate with cross-disciplinary teams, educating and mentoring on research value, rigor, and methodology.
• Develop recruitment screeners and review data collection instruments, ensuring privacy and security compliance.
• Provide effective tools and templates for product makers to capture assumptions and express them as testable hypotheses.
• Collaborate with the team to create well-formed user experience goals, signals, metrics, and criteria, integrating security UX KPIs.
• Apply experience checkpoints and iterative research processes to ensure product quality and drive continuous improvement.

Required Qualifications

• Master’s Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or a related field AND 1+ year(s) User Experience Research experience; OR
• Bachelor’s Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or a related field AND 2+ years User Experience Research experience; OR equivalent experience.
• 1+ year(s) relevant domain experience within the technology sector.
• 1+ year(s) experience in research methods impacting both product direction and detailed experience design.
• English language proficiency, with clear, accurate, and understandable oral and written communication, presentations, and research writing skills.
• Proficiency in qualitative and quantitative research methods, quality assurance, user acceptance testing, and user scenario creation and application.
• Strong analytical thinking, data analysis, problem-solving, and translation of insights.
• Experience with collaborative innovation, conflict resolution, distillation of results, industry trends, and stakeholder management.
• Demonstrated decision-making ability, outcome-driven innovation, project management, project visioning, and scope management.
• Creativity, interaction design, user experience, user interface design, and user-centered design principles.

Nice-to-Have Qualifications

• Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or a related field AND 2+ years user experience research experience; OR
• Master’s Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or a related field AND 3+ years user experience research experience; OR
• Bachelor’s Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or a related field AND 5+ years user experience research experience; OR equivalent experience.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Client Description

Join a global technology leader driving innovation and empowering people and organizations worldwide to achieve more. Here, you’ll collaborate with passionate, diverse teams to create impactful solutions that shape the future. The culture prioritizes growth, inclusion, and purpose—where your ideas are valued, and your work drives real change. Wherever your passion lies and wherever your career is headed—you’ll play a role in projects that touch billions of lives. With flexible work options and a supportive environment, you’ll have the tools to thrive both personally and professionally. Be part of something that truly matters.

Why work with AQUENT? Check out our awesome benefits: https://aquent.com/talent/talent-benefits

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.