UX Researcher

SRS Acquiom Inc.; Denver (CO); Hybrid; USD 120,000 - 135,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Discretionary time off

Life insurance

Employee Assistance Program

Pet insurance discount

Fitness credit

Pre-tax benefits

Job summary

SRS Acquiom Inc. is seeking a UX Researcher to conduct end-to-end research on complex client and internal workflows, turning findings into actionable insights that improve our digital experiences.

This role will help establish repeatable practices, tools, and repositories to make research easier, more consistent, and scalable. The position can be located in Denver or fully remote within the continental United States.

Qualifications

• 5+ years of UX or product research experience.
• Bachelor’s degree preferred or equivalent.
• Strong written and verbal communication.
• Comfort working with ambiguity and complex workflows.

Responsibilities

• Partner with Product, Design, Operations, and cross-functional stakeholders to identify and prioritize research opportunities.
• Plan and conduct user interviews, usability tests, concept evaluations, surveys, and other research methods.
• Define research goals, participant criteria, and study plans; write screeners and discussion guides.
• Work with designers to develop concepts, prototypes, and other materials needed for research.
• Coordinate participant recruitment and scheduling with internal teams and external research vendors.
• Synthesize qualitative and quantitative findings into actionable insights and recommendations.
• Communicate research findings clearly through readouts, reports, journey maps, workflow maps, and other artifacts.
• Help establish repeatable research practices, templates, and standards that improve research quality and consistency.
• Maintain a reusable research repository so insights can be shared and applied across teams.

Skills

UX research

Communication

Adaptability

Education

Bachelor’s degree or equivalent

Job description

About SRS Acquiom

SRS Acquiom delivers the smartest way to run a deal™ through a platform and services designed to help deal parties manage complex M&A and loan agency transactions more efficiently.

Based in Denver, Colorado, with offices across the United States and in London and Amsterdam, SRS Acquiom supports transactions across North America and Europe. Our M&A services include professional shareholder representation, paying and escrow agent services, and online document solicitation and reporting. For loan and credit transactions, we provide independent Administrative Agent, Collateral Agent, Sub-Agent, and Successor Agent services. Since 2007, SRS Acquiom has supported more than 11,500 transactions globally. By bringing efficiency, expertise, and purpose-built technology to complex financial transactions, we help sophisticated deal parties focus on building great businesses and maximizing value. We’re equally committed to building careers as we are to building solutions. If you’re looking for a company with entrepreneurial energy, a proven record of growth and innovation, and a culture that supports your next career move, we’d love to talk.

A Few Benefits Our Employees Enjoy

• Day‑one coverage: medical, dental, and vision plans so you’re protected from the start
• A 401(k) with a 4% company match to keep your future on track
• Discretionary time off - take the time you need, when you need it
• Employer‑paid life insurance, with the option to add extra coverage for peace of mind
• Employee Assistance Programs for confidential support when life gets complicated
• Discounted pet insurance (because furry family members count, too)
• A fitness credit to back your health and wellness goals
• Pre‑tax plans for dependent care, transportation, and flexible spending

Position Summary

SRS Acquiom is seeking a UX Researcher to conduct end-to-end research on complex client and internal workflows, turning findings into actionable insights that improve our digital experiences. You’ll also help establish repeatable practices, tools, and repositories that make research easier to run, more consistent, and scalable.

This position can be located in Denver or can be fully remote though you may be expected to travel occasionally to our Denver headquarters.

Location

This position is either hybrid out of our Denver, CO office or a fully remote position from within the Continental United States.

If the candidate selected lives within a 20-mile radius of our downtown Denver office, they will be classified as a hybrid employee and beginning September 8, 2026, working one day per week in office is expected. Beginning February 1, 2027, two days per week in the office will be expected.

If the candidate selected lives outside a 20-mile radius the Denver office, they will be classified as a fully remote employee and in-person onsite visits to the Denver headquarters will be required on average three times per year.

Compensation

The hiring salary range for this position is between $120k - $135k, depending on level of experience.

Primary Responsibilities

• Partner with Product, Design, Operations, and cross-functional stakeholders to identify and prioritize research opportunities
• Plan and conduct user interviews, usability tests, concept evaluations, surveys, and other research methods
• Define research goals, participant criteria, and study plans; write screeners and discussion guides
• Work with designers to develop concepts, prototypes, and other materials needed for research
• Coordinate participant recruitment and scheduling with internal teams and external research vendors
• Synthesize qualitative and quantitative findings into actionable insights and recommendations
• Communicate research findings clearly through readouts, reports, journey maps, workflow maps, and other artifacts
• Help establish repeatable research practices, templates, and standards that improve research quality and consistency
• Maintain a reusable research repository so insights can be shared and applied across teams

Required Qualifications & Skills

• 5+ years of professional experience conducting UX research, product research, design research, or a closely related discipline
• Bachelor’s degree preferred, or equivalent combination of education, training and experience.
• Strong written and verbal communication skills, including the ability to synthesize complex information for different audiences
• Comfort working with ambiguity, complex workflows, and evolving business or product priorities

Desired Characteristics

• Intellectually curious
• Collaborative
• Self-starter
• Strong systems thinker
• Clear communicator
• Organized and detail-oriented
• Operates with the highest integrity
• We are unable to sponsor or take over sponsorship of employment visas. Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship to move forward in the hiring process.

With respect to its programs, services, activities, and employment practices, SRS Acquiom Inc. assesses qualified individuals without regard to their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), age, national origin, disability, veteran status, genetic information, or other protected status. Requests for reasonable accommodation or the provision of auxiliary aids should be directed to Human Resources.