Senior Manager, Operations Improvement

Walmart; Olive Branch (MS); On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

Live Better U program

Medical, dental, vision insurance

401(k) and stock purchase plan

Paid time off

Job summary

Walmart in Olive Branch, MS is seeking a Senior Manager of Operations Improvement to oversee multiple projects, define scopes, and drive content governance and process improvements. You will coordinate cross-functional teams, develop management plans, monitor budgets, and report progress to stakeholders.

This role emphasizes leadership, governance, and sustained results across programs. The position includes extensive collaboration with business partners, adherence to policy, and opportunities

Qualifications

• Minimum: Bachelor's degree in Business or related field plus 4 years' experience in retail operations, content development, project management, or related area.
• Or 6 years' experience in retail operations, content development, project management, or related area.
• Preferred: Microsoft Office, Retail Industry, Training and Development, cross-functional teamwork; Masters in Business Administration; PMP; Six Sigma certifications.

Responsibilities

• Oversees multiple projects by defining scope of work, objectives, milestones, and timelines.
• Manages content development and governance for digital assets and training materials; assists with intranet content.
• Drives process improvements and change management with cross-functional teams; ensures sustainable, scalable solutions.

Skills

Microsoft Office

Retail Industry

Training and Development

Cross-functional teams

Education

Bachelor’s degree in Business or related field

Master's in Business Administration

Tools

Project Management Professional (PMP)

Six Sigma Black Belt

Six Sigma Green Belt

Job description

Position Summary...

What you'll do...

Oversees multiple projects by defining scope of work and project objectives establishing project activities deliverables milestones and timelines coordinating planning activities and assembling management plans tracking changes to plans and ensuring resolution of critical issues managing the governance of project plans identifying resources needed for project completion monitoring budgets and costs for projects and delivering presentations status reports and other project documentation to stakeholders at regular intervals Manages content management initiatives by evaluating and prioritizing content requests designing developing automating and maintaining tools templates and resources collaborating with team to develop and implement intra net content providing guidance to team on platform functionality communication approaches and content quality standards ensuring content and digital communications methods align with content governance standards auditing and tracking content variables and adapting content and digital communication methods to resolve audit concerns Directs processes and procedures for areas of responsibility by analyzing data in order to identify existing standards processes governance and work flows evaluating key business components in order to assess current performance baselines identifying areas of improvements editing existing processes and developing improvement solutions ensuring program processes are simple and executable with manageable rollout plans consulting with crossfunctional teams to get alignment on improvement solutions ensuring process is sustainable for future use and communicating changes and solutions to key stakeholders in order to get buyin and drive behavior change Manages behavior change and process improvement programs in areas of responsibility by evaluating and determining change and improvement needs partnering with crossfunctional teams to develop the operational strategy to simplify processes providing guidance and expertise on company policies and procedures ensuring proper controls tools and materials are present in order to enhance behavior change partnering with stakeholders to ensure alignment and support of the processes monitoring program performance in relation to metrics identifying postimplementation issues and concerns and developing and gaining buyin on changes and resolutions Drives the execution of multiple business plans and projects by identifying customer and operational needs developing and communicating business plans and priorities removing barriers and obstacles that impact performance providing resources identifying performance standards measuring progress and adjusting performance accordingly developing contingency plans and demonstrating adaptability and supporting continuous learning Provides supervision and development opportunities for associates by selecting and training mentoring assigning duties building a teambased work environment establishing performance expectations and conducting regular performance evaluations providing recognition and rewards coaching for success and improvement and promoting a belonging mindset in the workplace Promotes and supports company policies procedures mission values and standards of ethics and integrity by training and providing direction to others in their use and application ensuring compliance with them and utilizing and supporting the Open Door Policy: Ensures business needs are being met by evaluating the ongoing effectiveness of current plans programs and initiatives consulting with business partners managers coworkers or other key stakeholders soliciting evaluating and applying suggestions for improving efficiency and costeffectiveness and participating in and supporting community outreach events Respect the individual: Demonstrates and encourages respect for all builds a highperforming team seeks and embraces differences in people cultures ideas and experiences creates a workplace where all associates feel seen supported and connected through culture of belonging so associates thrive and perform drives a positive associate and customermember experience for all identifies attracts and retains the best team membersRespect the individual: Creates a discipline and focus around developing talent through feedback coaching mentoring and developmental opportunities promotes an environment allowing everyone to bring their best selves to work empowers associates and partners to act in the best interest of the customermember and company and regularly recognizes others contributions and accomplishmentsRespect the individual: Builds strong and trusting relationships with team members and business partners works collaboratively and crossfunctionally to achieve objectives and communicates and listens attentively with energy and positivity to motivate influence and inspire commitment and actionAct with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers and the world around us eg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Follows the law our code of conduct and company policies and sets expectations for others to do the same promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of nonretaliation listens to concerns raised by associates takes action and encourages others to do the same holds self and others accountable for achieving results in a way that is consistent with our valuesAct with Integrity: Acts as an altruistic servant leader and is consistently humble selfaware honest and transparentServe our Customers and Members Delivers expected business results while putting the customermember first and consistently applying an omnimerchant mindset and acts with an Every Day LowCost mindset to drive value and Every Day Low Prices for customersmembersServe our Customers and Members Adopts a holistic perspective that considers data analytics customermember insights and different parts of the business when making plans and shaping the teams strategyStrive for Excellence: Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions fosters an environment that supports learning innovation and learning from mistakes and intelligent risktaking and exhibits resilience in the face of setbacks Strive for Excellence: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $90,000.00 - $180,000.00. Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

• Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business or related field and 4 years’ experience in retail operations, content development, project management, or related area OR 6 years’ experience in retail operations, content development, project management, or related area

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Microsoft Office, Retail Industry, Training and Development, Working on cross-functional teams or projectsMasters: Business AdministrationProject Management - Project Management Professional - Certification, Six Sigma Black Belt - Certification, Six Sigma Green Belt - Certification

Primary Location...

7950 CRAFT GOODMAN FRONTAGE RD, OLIVE BRANCH, MS 38654-6608, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Benefits you’ll enjoy

• Discount Card
• Get 10% off
• Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
• Live Better U
• 100% covered
• Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
• Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.
• Medical, dental, vision, and wellness programs for you and your family
• Access mental health resources and assistance programs for life’s challenges
• Training, leadership programs, and clear paths to advance.
• Imagine a workplace surrounded by innovation.At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.
• Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.
• With amenities like on-site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work-life balance isn’t just a goal—it’s a reality.
• Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.
• Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities.
• Join us at Walmart and grow your career alongside a community that feels like home.
• This isn’t just a workplace—it’s a destination for leaders eager to make a difference.

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