(USA) Senior Manager, Design Research

Walmart; Bentonville (AR); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Manager of Design Research to enhance user experiences at Sam's Club. In this pivotal role, you will bridge the gap between business expectations and user needs by leveraging data analysis and research principles. You will lead cross-functional projects, fostering collaboration across international markets while developing innovative strategies through user interviews and surveys. Your insights will directly influence product strategies and improve processes, ensuring seamless experiences for members and associates alike. If you are passionate about user-centered design and driving impactful change, this opportunity is perfect for you.

Qualifications

• Expertise in research principles, data analysis, and identifying gaps.
• Ability to influence stakeholders and propose actionable recommendations.

Responsibilities

• Develop user experience strategies through interviews and surveys.
• Analyze data to inform design solutions and mitigate risks.
• Lead cross-functional initiatives and facilitate brainstorming sessions.

Skills

User Experience Strategies

Data Analysis

Stakeholder Management

Communication Skills

Research Principles

Journey Mapping

Process Optimization

Job description

Position Summary

As a Senior Manager, Design Research at Sams Club, you will assess gaps between business expectations and user experience strategies by applying trends in user consumption habits and analyzing existing data. You will manage functional partnerships to achieve outcomes across international markets, leading cross-functional projects, and promoting collaboration. You will propose hypotheses, guiding research processes, verifying data accuracy, and translating insights into actionable recommendations to enhance user experience and product strategies. Additionally, you will influence stakeholders, understand customer needs, improve processes, and lead usability testing to ensure seamless product experiences.

About The Team

At Sam's Club, we're committed to being the membership you love the most. The Sam's Club Design Research Team works across the digital and physical experiences to benefit our members and associates.

What you'll do:

• Develop and improve user experience strategies through user interviews, surveys, journeys, storyboards, and contextual inquiries.
• Assess gaps between business expectations and user experience, applying trends in user consumption habits.
• Analyze data from web analytics, surveys, and support calls to inform interactive design solutions and mitigate risks.
• Stakeholder management, communication, and engagement, adapting to cultural differences for business value.
• Lead cross-functional initiatives, encouraging international collaboration with best practices and shared goals.
• Facilitate brainstorming sessions, resolve issues, and encourage diverse perspectives for creativity and growth.

What you'll bring:

• Expert in research principles, best practices, data analysis, and identifying information gaps, ensuring accuracy and addressing legal risks.
• Independently proposes hypotheses, guides research processes, and verifies data reliability, translating insights into actionable recommendations.
• Influences and builds stakeholder consensus through informed and strategic research inputs.
• Journey mapping; Process optimization; Communication and influencing techniques.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain