(USA) Member Team Lead

Walmart; North Carolina; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading retail company seeks a dedicated individual to assist in supervising associates and ensuring excellent member service. The role involves managing retail operations, handling financial documentation, and leading a front-end team. Competitive pay and benefits are offered, including educational reimbursement.

Benefits

Competitive pay

Performance bonuses

Health benefits

Paid time off

Education reimbursement

Qualifications

• 6 months retail experience and 6 months customer service experience required.
• Must be 18 years or older.

Responsibilities

• Assist management in supervising associates and ensuring policy compliance.
• Provide excellent member service and manage financial documentation.
• Develop processes to meet business needs and promote compliance with company policies.

Skills

Customer Service

Team Leadership

Retail Operations

Job description

Position Summary

Assists management with supervising associates in the assigned area by assigning duties, communicating goals, training on processes, providing guidance on member service, ensuring policy compliance, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating staff.

What you'll do

Support membership by providing information on types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining documentation; meeting membership goals; and promoting product and service value.

Ensure excellent member service by acknowledging members, assisting with purchases, locating merchandise, supporting self-service technology, handling transactions, and filling club pick-up orders.

Oversee assigned areas by managing claims and returns, organizing merchandise, maintaining carts, assisting members with transporting items, utilizing cart retrieval equipment, and maintaining parking lot cleanliness.

Handle financial documentation by following procedures, managing cash funds, preparing deposits, analyzing financial reports, assisting with investigations, and maintaining confidentiality and accuracy.

Develop and implement processes to meet business needs through collaboration and analysis, monitor progress, and identify improvements.

Promote compliance with company policies and ethics, guiding staff and addressing issues.

Lead and participate in teams, using resources effectively, understanding customer needs, coordinating work, providing feedback, and supporting change adaptation.

We offer competitive pay, performance bonuses, and benefits including health, financial, paid time off, and other perks. Live Better U provides education reimbursement, covering tuition, books, and fees for various programs.

The hourly wage ranges from $20.00 to $28.00, with potential premiums based on specific conditions. The actual wage depends on location and circumstances.

Minimum Qualifications

6 months retail experience including operating front-end equipment and 6 months customer service experience. Must be 18 years or older.

Preferred Qualifications

Experience leading a front-end team, including hiring, evaluating, mentoring, developing, and managing workloads.

Primary Location

4418 W Wendover Ave, Greensboro, NC 27407-2600, United States of America