(USA) Member Team Lead

Sam's Club; Greensboro (NC); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading retail company, Sam's Club, is seeking a Member Team Lead to assist management in supervising associates and ensuring excellent member service. The role involves overseeing operations, managing funds, and supporting recruitment processes. Ideal candidates will have retail and customer service experience, with opportunities for competitive pay and performance bonuses.

Benefits

Competitive pay

Performance bonuses

Health coverage

401(k)

Paid time off

Disability insurance

Discounts

Education benefits through Live Better U

Qualifications

• 6 months retail experience including operating front-end equipment.
• 6 months customer service experience.
• Must be 18 years or older.

Responsibilities

• Support membership initiatives and provide member service.
• Oversee assigned areas and handle claims and returns.
• Ensure compliance with policies and standards.

Skills

Customer Service

Team Leadership

Communication

Job description

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This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $28.00/hr

Position Summary

Assists management with supervising associates, assigning duties, communicating goals and feedback, training on processes, providing guidance on member service, ensuring policy compliance, supporting recruiting and evaluation processes.

Responsibilities

1. Support membership initiatives by providing information, processing memberships, encouraging renewals, and participating in sales events.
2. Provide member service by assisting with transactions, locating merchandise, and supporting self-service technology.
3. Oversee assigned areas, handle claims and returns, organize merchandise, and maintain club facilities.
4. Complete accounting records, manage funds, prepare reports, and ensure confidentiality.
5. Develop and implement processes to meet business needs through collaboration and analysis.
6. Ensure compliance with policies and standards, and support ethical practices.
7. Lead and participate in team activities, coordinate work, and support change adaptation.

We offer competitive pay, performance bonuses, and benefits including health coverage, 401(k), paid time off, disability insurance, discounts, and education benefits through Live Better U.

Minimum Qualifications

• 6 months retail experience including operating front-end equipment.
• 6 months customer service experience.
• Must be 18 years or older.

Preferred Qualifications

• Experience leading a front-end team, supervising, mentoring, and managing workload.

Additional Details

Location: 4418 W Wendover Ave, Greensboro, NC 27407-2600, United States

Employment type: Part-time

Seniority level: Mid-Senior level

Job function: Information Technology

Industry: Retail