(USA) Member Team Lead

Walmart; Lima (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a dedicated associate to assist management in supervising staff and enhancing member service. The role involves training, compliance, and operational oversight while ensuring a positive shopping experience. Competitive pay and benefits are offered.

Benefits

Health Insurance

Performance Bonuses

Paid Time Off

Education Assistance

Qualifications

• 6 months retail experience including operating front-end equipment.
• 6 months customer service experience.

Responsibilities

• Supervises associates, assigns duties, and communicates goals.
• Provides member service and processes memberships.
• Completes financial and administrative records.

Skills

Customer Service

Leadership

Communication

Job description

Position Summary...

Assists management with supervising associates in the assigned area by assigning duties, communicating goals and feedback, training on processes, providing guidance on member service, ensuring policy compliance, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating staff.

Supports membership by providing information on types, programs, and benefits; processing memberships and upgrades; encouraging renewals; participating in sales and marketing; maintaining documentation; meeting membership goals; and promoting products and services.

Provides member service by acknowledging members, assisting with purchases, locating merchandise, guiding on technology, and handling transactions and orders.

Oversees the assigned area by managing claims, organizing merchandise, handling shrink and damages, maintaining carts, assisting with transporting items, and keeping the parking lot clean.

Completes financial and administrative records following procedures, preparing deposits, analyzing reports, investigating discrepancies, and maintaining confidentiality.

Develops and implements processes to meet business needs through collaboration, analysis, and monitoring.

Ensures compliance with policies and standards, promoting ethical practices and addressing issues.

Leads and participates in teams, coordinating work, providing support, and modeling adaptability.

At Sam's Club, we offer competitive pay, performance bonuses, and benefits including health, financial, paid time off, and other perks like education assistance through Live Better U.

The hourly wage range for this position is $20.00 to $28.00, with potential premiums based on specific circumstances.

Minimum Qualifications...

6 months retail experience including operating front-end equipment and 6 months customer service experience. Must be 18 or older.

Preferred Qualifications...

Experience leading a front-end team, including hiring, evaluating, mentoring, developing, and managing workloads.

Location: 1150 Greely Chapel Rd, Lima, OH 45804-4162, United States of America