(USA) Member Team Lead

Sam's Club; Granville (WV); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Member Team Lead to supervise associates, enhance member service, and ensure compliance with company policies. The role includes training, scheduling, and promoting a culture of integrity and respect while striving for operational excellence.

Benefits

Health: medical, vision, dental

Financial: 401(k), stock purchase, life insurance

Paid time off: PTO, parental leave, family care, bereavement

Other: disability, discounts, military leave, adoption support

Fully paid education programs

Qualifications

• 6 months retail experience including operation of front-end equipment.
• 6 months customer service experience.

Responsibilities

• Supervises associates, assigns duties, and communicates goals.
• Promotes membership and product value, processes memberships.
• Ensures member service excellence and maintains safety standards.

Skills

Customer Service

Leadership

Communication

Job description

Join to apply for the (USA) Member Team Lead role at Sam's Club

Position Summary

Assists management with supervising associates, assigning duties, communicating goals, training, and providing guidance on member service to ensure member satisfaction and compliance with company policies. Supports recruitment, scheduling, coaching, and evaluation of staff. Promotes membership and product value, processes memberships and credit accounts, and participates in sales and marketing initiatives. Ensures member service excellence by assisting members with transactions, locating merchandise, and supporting self-service technology. Oversees assigned areas, handles claims and returns, organizes merchandise, and maintains safety and cleanliness standards. Completes financial documentation, manages cash registers, and assists with financial analysis and investigations. Develops and implements processes to meet business needs, ensuring compliance with policies and fostering a culture of integrity and respect. Leads and participates in team activities, promotes diversity and inclusion, and models ethical behavior. Strives for operational excellence, uses technology effectively, and encourages continuous improvement. Maintains high standards of ethics, supports Walmart's values, and acts with integrity. Delivers excellent customer service, makes informed decisions, and supports team development.

Benefits

• Health: medical, vision, dental
• Financial: 401(k), stock purchase, life insurance
• Paid time off: PTO, parental leave, family care, bereavement, jury duty, voting
• Other: disability, discounts, military leave, adoption support

Live Better U offers fully paid education programs from high school to bachelor’s degrees. Eligibility varies; see details at https://bit.ly/3iOOb1J.

Compensation

The hourly wage range is $20.00 to $28.00, with potential premiums based on specific conditions. Actual pay depends on skills and experience.

Minimum Qualifications

• 6 months retail experience including operation of front-end equipment
• 6 months customer service experience
• Must be 18 or older

Preferred Qualifications

• Experience leading a front-end team, including hiring, mentoring, and managing workload