Customer Manager

Merck; United States; Remote; USD 60,000 - 80,000; Full time

Job description

To improve the lives of patients with Pulmonary Hypertension (PH), we are looking for a self-motivated and results-driven individual for an unlimited permanent position as Customer Manager. Purpose of the role is to take over our existing PH business and build a network of referral regional centers to optimize PH Patient Journey to accelerate a new product launch. The Customer Manager will work closely with marketing on event management, creation of materials and innovative projects. While experience with rare diseases is a plus, we welcome candidates with a strong background in specialty pharmaceutical sales who would like to widen their marketing and patient journey experience.

Key responsibilities:

Key Account Management

• Lead and develop strong and enduring relationships with PH Centers of Excellence (COE) in Czechia.
• Understand COEs business needs, challenges, and opportunities to provide value-added solutions to optimize patient journey of PH patients.
• Create and execute account growth strategy and execution plans that align with business goals with market trends analysis to identify opportunities and risks.
• Identify drivers and barriers and pro-actively share relevant feedback with PAH brand lead and the cross-functional team, to ensure an optimal understanding of the market and to drive the marketing and sales strategy
• Regularly monitor business performance against objectives to ensure sales targets are reached or exceeded.
• Reporting and support on demand planning and forecasting.
• Build a network of accounts among cardiologists, pulmonologists and allergologists for referring PH to the right COE to speed up the time to diagnosis.
• Educate selected accounts on PH and organize multidisciplinary roundtables to ensure regional cooperation.
• Execute multidisciplinary roundtables and seminars to connect key stakeholders in different regions for optimization of patient journey.

Brand management

• Planning and execution of F2F local and regional events (roundtables, seminars, congresses).
• Responsibility for disease & product materials for effective HCP education.
• Work with and deliver against promotional and sales budgets.

Basic Qualifications

• University degree
• Key Account Management experience in a pharmaceutical industry
• Proven negotiation, communication and networking skills.
• Knowledge of the pharmaceutical market and regulations.
• Driving license B, with the ability to travel within territory and domestically as required.
• Customer centric, business-oriented mindset and focus on delivering results.

Preferred Qualifications

• Experience with specialty / center care products.
• Experience in cardiology, pulmonology or allergology.
• Experience with omnichannel approach.

What we offer

• Opportunity to learn and grow professionally within the company globally
• Pension and health insurance contributions
• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution.
• Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discount programs

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Job Description

To improve the lives of patients with Pulmonary Hypertension (PH), we are looking for a self-motivated and results-driven individual for an unlimited permanent position as Customer Manager. Purpose of the role is to take over our existing PH business and build a network of referral regional centers to optimize PH Patient Journey to accelerate a new product launch. The Customer Manager will work closely with marketing on event management, creation of materials and innovative projects. While experience with rare diseases is a plus, we welcome candidates with a strong background in specialty pharmaceutical sales who would like to widen their marketing and patient journey experience.

Key responsibilities:

Key Account Management

• Lead and develop strong and enduring relationships with PH Centers of Excellence (COE) in Czechia.
• Understand COEs business needs, challenges, and opportunities to provide value-added solutions to optimize patient journey of PH patients.
• Create and execute account growth strategy and execution plans that align with business goals with market trends analysis to identify opportunities and risks.
• Identify drivers and barriers and pro-actively share relevant feedback with PAH brand lead and the cross-functional team, to ensure an optimal understanding of the market and to drive the marketing and sales strategy
• Regularly monitor business performance against objectives to ensure sales targets are reached or exceeded.
• Reporting and support on demand planning and forecasting.

Patient Journey Optimization

• Build a network of accounts among cardiologists, pulmonologists and allergologists for referring PH to the right COE to speed up the time to diagnosis.
• Educate selected accounts on PH and organize multidisciplinary roundtables to ensure regional cooperation.
• Execute multidisciplinary roundtables and seminars to connect key stakeholders in different regions for optimization of patient journey.

Brand management

• Planning and execution of F2F local and regional events (roundtables, seminars, congresses).

• Responsibility for disease & product materials for effective HCP education.
• Work with and deliver against promotional and sales budgets.

Basic Qualifications

• University degree
• Key Account Management experience in a pharmaceutical industry
• Proven negotiation, communication and networking skills.
• Knowledge of the pharmaceutical market and regulations.
• PC skills (user level – Word, Excel, PowerPoint).
• Driving license B, with the ability to travel within territory and domestically as required.
• Native Czech speaker.
• Customer centric, business-oriented mindset and focus on delivering results.
• Entrepreneurial mindset.

Preferred Qualifications

• Experience with specialty / center care products.
• Experience in cardiology, pulmonology or allergology.
• Experience with omnichannel approach.

What we offer

• Opportunity to learn and grow professionally within the company globally

• Pension and health insurance contributions

• Internal reward system plus referral program

• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution.

• Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card

• Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discount programs

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Preferred Skills:

Job Posting End Date:

05/23/2025

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About the company

Merck & Co., Inc.,

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