(USA) Member Team Lead

Sam's Club; Dover (DE); On-site; USD 60,000 - 80,000; Full time

Job summary

Sam's Club is seeking a Member Team Lead to assist management in supervising associates and ensuring excellent member service. The role involves overseeing operations, supporting membership processes, and fostering a positive work environment. Candidates should have retail and customer service experience.

Benefits

Health: Medical, vision, dental

Financial: 401(k), stock purchase, life insurance

Paid time off: PTO, parental leave, family care

Other: Disability, discounts, military leave, adoption support

Fully paid education programs for associates

Qualifications

• 6 months retail experience and 6 months customer service experience required.
• Must be 18 or older.

Responsibilities

• Supervise associates and communicate expectations.
• Support membership services and ensure member satisfaction.
• Oversee area operations and maintain safety standards.

Skills

Customer Service

Supervision

Communication

Problem Solving

Job description

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This pay range is provided by Sam's Club. Your actual pay will depend on your skills and experience — discuss with your recruiter to learn more.

Base pay range

$21.00/hr - $29.00/hr

Position Summary

Assists management with supervising associates, assigning duties, communicating goals, training, and providing guidance to ensure excellent member service and compliance with company policies. Supports membership processes, promotes sales, and maintains operational standards.

Key Responsibilities

1. Supervise associates and communicate expectations.
2. Support membership services, including processing memberships and renewals.
3. Ensure member satisfaction by assisting with purchases and resolving issues.
4. Oversee area operations, including handling claims, organizing merchandise, and maintaining safety standards.
5. Complete financial and administrative documentation accurately.
6. Develop and implement processes to meet business needs.
7. Promote compliance with company policies and ethical standards.
8. Lead and participate in team activities, fostering a positive work environment.
9. Respect individual differences and create an inclusive workplace.
10. Act with integrity, accountability, and transparency.
11. Deliver excellent customer service, making decisions that benefit members and the business.
12. Drive continuous improvement and adapt to change effectively.

Benefits

• Health: Medical, vision, dental
• Financial: 401(k), stock purchase, life insurance
• Paid time off: PTO, parental leave, family care, bereavement, jury duty, voting
• Other: Disability, discounts, military leave, adoption support

Live Better U offers fully paid education programs for associates.

Minimum Qualifications

6 months retail experience (including operating front-end equipment) and 6 months customer service experience. Must be 18 or older.

Preferred Qualifications

Experience leading a front-end team, supervising, hiring, evaluating, mentoring, and managing workloads.

Location

1572 N Dupont Hwy, Dover, DE 19901-2215, United States