(USA) Member Team Lead

Walmart; Brooksville (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated associate to assist in supervising a dynamic team while providing exceptional member service. This role involves guiding staff, managing retail operations, and ensuring compliance with company policies. Join a forward-thinking company that offers competitive pay and a variety of benefits, including health and educational programs. If you have a passion for customer service and team leadership, this opportunity is perfect for you!

Benefits

Health Benefits

Paid Time Off

Performance Bonuses

Paid Education Programs

Qualifications

• 6 months of retail experience and customer service experience required.
• Experience in leading a front-end team is preferred.

Responsibilities

• Assist management in supervising associates and assigning duties.
• Support membership by informing members about programs and benefits.
• Manage claims and returns, and ensure compliance with policies.

Skills

Customer Service

Team Leadership

Retail Operations

Sales and Marketing

Education

High School Diploma or Equivalent

Job description

Position Summary...

Assists management with supervising associates in the assigned area by assigning duties, communicating goals, training on processes, providing guidance on member service, ensuring policy compliance, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating staff.

What you'll do...

Supports membership by informing members about types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing; maintaining documentation; meeting membership goals; and promoting Sam's Club products and services.

Provides member service by acknowledging members, assisting with purchases, locating merchandise, guiding on self-service tech, handling transactions, and filling club pickup orders.

Oversees assigned areas by managing claims and returns, zoning, organizing merchandise, identifying shrink/damage, maintaining carts, assisting with transporting items, and keeping the parking lot clean.

Completes financial documentation by following procedures, managing funds, creating reports, assisting investigations, preparing deposits, and maintaining confidentiality.

Develops and implements processes to meet business needs through collaboration, analysis, monitoring, and improvement efforts.

Ensures compliance with policies, procedures, and ethics by guiding staff, implementing action plans, and supporting management in addressing issues.

Leads and participates in teams by resource sharing, determining needs, coordinating work, providing feedback, and modeling adaptability.

At Sam's Club, we offer competitive pay, performance bonuses, and benefits for a healthier, happier life, including health, financial, paid time off, and other benefits. Live Better U offers paid education programs. Benefits vary by employment status and location. The hourly wage range is $20.00 to $28.00, with potential premiums depending on circumstances.

Minimum Qualifications...

6 months retail experience including operating front-end equipment and 6 months customer service experience. Must be 18 or older.

Preferred Qualifications...

Experience leading a front-end team, supervising, hiring, evaluating, mentoring, developing, and managing workloads.

Primary Location...

13360 Cortez Blvd, Brooksville, FL 34613-4887, United States of America