(USA) Asset Protection Operations Coach

Walmart; Tarpon Springs (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company is seeking an Asset Protection Supervisor in Tarpon Springs, FL. This role involves driving sales, leading teams, and ensuring compliance with safety and asset protection standards. The ideal candidate will have a background in supervision and strong customer service skills, contributing to a positive work environment and community engagement.

Benefits

Competitive pay

Bonuses

Health coverage

401(k) plan

Stock purchase options

Paid time off

Educational benefits through Live Better U

Qualifications

• 2 years of college or equivalent experience in supervision or related fields.
• Successful completion of state requirements for asset protection and background checks.

Responsibilities

• Drive sales through effective merchandise presentation and customer service.
• Lead and develop teams, ensuring compliance with policies and safety standards.
• Investigate and resolve violations of company policies and criminal activities.

Skills

Leadership

Customer Service

Inventory Control

Communication

Problem Solving

Education

Completion of 2 years of college or equivalent

Bachelor’s degree in Business Management or Criminal Justice

Job description

Position Summary...

What you'll do:

1. Drive sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area, assessing economic trends and community needs, overseeing stocking and rotation of merchandise, setting up clean and organized displays, and securing fragile and high-shrink merchandise.
2. Lead and develop teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives.
3. Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manage and support customer service initiatives, including store community outreach programs. Ensure customer needs, complaints, and issues are resolved, develop and implement action plans to correct deficiencies, and lead process improvements for a high-quality customer experience.
4. Provide supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, setting expectations, and recognizing contributions. Ensure staffing needs are met by recruiting and developing qualified associates to support company growth.
5. Control merchandise loss and improve profitability by setting performance goals, measuring adherence to policies, reviewing inventory variances, conducting operational and pre-inventory reviews, analyzing data, and identifying improvement opportunities. Communicate and collaborate with managers and associates to implement corrections and influence control measures.
6. Investigate and resolve violations of company policies and criminal activities, including fraud and illegal activities. Gather evidence, take statements, write reports, and provide court testimony as needed. Partner with investigative entities.
7. Monitor safety and risk within the facility, supervise safety teams, identify accident trends, and develop solutions to prevent accidents. Train associates on safety and accident prevention, oversee safety reviews, and implement safety improvement plans.
8. Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures. Review policies for compliance, identify training needs, and develop and deliver training programs.
9. Oversee claims and receiving operations, ensuring proper procedures are followed, and claims are processed timely. Maintain documentation and reporting.
10. Coordinate and oversee activities related to customer service and operational goals by building relationships with stakeholders, supporting plans, and measuring progress. Promote continuous learning and adaptability.
11. Ensure compliance with policies and support company values of integrity, ethics, and community engagement. Foster a culture of belonging and inclusivity.
12. Attract, retain, empower, and develop talent, recognizing contributions and fostering a positive work environment.
13. Act with integrity, maintaining high standards of ethics and compliance, supporting Walmart’s culture and sustainability initiatives.
14. Serve customers and members by delivering results, making data-driven decisions, and applying business models effectively.
15. Strive for excellence by encouraging learning, innovation, and resilience, supporting change management efforts.
16. Participate in Walmart’s benefits programs, including competitive pay, bonuses, health coverage, 401(k), stock purchase, paid time off, and educational benefits through Live Better U.

Minimum Qualifications:

• Completion of 2 years of college or equivalent experience in supervision, inventory control, claims, asset protection, or related fields.
• Successful completion of state requirements for asset protection, background checks, and applicable training/licenses.

Preferred Qualifications:

• Bachelor’s degree in Business Management, Criminal Justice, or related fields. Certification in asset protection. Experience supervising multiple direct reports, investigative experience, or relevant coursework.

Location: 41232 US Hwy 19 N, Tarpon Springs, FL 34689-5106, United States of America