Claims Property Field Representative (Cincinnati/Dayton, OH)

Grange Insurance; Cincinnati (OH); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Claims Property Field Representative to join their dynamic team in the Cincinnati/Dayton area. This role involves investigating, evaluating, and negotiating property claims, ensuring customer satisfaction through quality service. Candidates should possess strong communication and organizational skills, as well as the ability to work independently in a remote setting. Join a company that values diversity and inclusion, where your contributions will help shape a positive work environment and drive high performance results.

Qualifications

• 3+ years of related experience preferred.
• Ability to work independently in a remote setting.

Responsibilities

• Investigate and negotiate settlement of property claims.
• Perform onsite and virtual inspections of damages.

Skills

Communication Skills

Time Management

Organization Skills

Customer Service

Education

High School Diploma

Bachelor's Degree in Related Field

Tools

Personal Computer

App Technology

Job description

Claims Property Field Representative (Cincinnati/Dayton, OH)

Job Category: Claims Property Field PL

Requisition Number: CLAIM004573

Posted: April 10, 2025

Employment Type: Full-Time

Remote: Yes

Locations

You must be located in the Cincinnati/Dayton area for this opportunity.

• Cincinnati, OH - Associates Home, Cincinnati, OH 45201, USA
• Dayton, OH - Associates Home, Dayton, OH 43912, USA

Summary: This position is responsible for investigating, evaluating, and negotiating settlement of assigned property claims with the goal of serving the customer and ensuring quality file handling.

What You’ll Be Doing:

• Handles Commercial and Personal Lines claims.
• Performs onsite and virtual inspection of damages to resolve coverage and damage issues to include preparing complete estimates of repair for the covered damages.
• Documents all claim activity to support the claim file, including working with SIU and Subrogation partners.
• Creates a high level of policyholder satisfaction by complying with established service standards.
• Investigates and evaluates onsite to resolve complex coverage and damage issues.
• Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs, and additional living arrangements.
• Works with and may coordinate vendor services such as contractors, emergency repair, cleaning services, and experts.
• Active member of the catastrophe team, which may include overnight travel on short notice.
• Responds to inquiries from policyholders, agents, internal partners, and others.
• Contributes to a positive work environment by positively influencing others and striving for high performance results.
• Mentors members of the Inside Property Team.
• Operates and maintains company vehicle.
• This position requires the individual to access and inspect all areas of a building or structure, which is physically demanding.

What You’ll Bring To The Company:

High school diploma or equivalent education plus 3 years related experience preferred. Bachelor's degree in related field preferred. Must possess the ability to work independently in a remote setting with strong communication, time management, and organization skills. Proficient with personal computer and app technology. Valid driver's license and good driving record required. Lifting requirement of 40-50 pounds, ability to climb up on roofs and work in confined spaces. State specific adjusters’ license may be required.

About Us:

Grange Insurance Company, with $3.2 billion in assets and more than $1.5 billion in annual revenue, is an insurance provider founded in 1935 and based in Columbus, Ohio. Grange offers auto, home, and business insurance protection through its network of independent agents.

Who We Are:

We are committed to an inclusive work environment that welcomes and values diversity, equity, and inclusion.

Our Associate Resource Groups help us create a more diverse and inclusive mindset and workplace.

We are committed to maintaining a discrimination-free workplace in all aspects, terms, and conditions of employment.

Grange Enterprise is proud to be part of the CEO Action for Diversity and Inclusion.

Equal Opportunity Employer: This employer is required to notify all applicants of their rights pursuant to federal employment laws.