(USA) Member Specialist

Walmart; Walteria (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Sam's Club in Torrance, CA is hiring for multiple open positions. You will provide member service, operate the checkout, process purchases, and handle payments, returns, and exchanges per store policy.

You’ll promote Sam's Club products, assist with self-service technology, maintain a safe shopping environment, and help train fellow Frontline Services associates on processes and new programs. Shifts may vary.

Responsibilities

• Provides member service and maintains the checkout area. Resolves member issues and concerns; processes member purchases and assists with payments, returns, refunds, and exchanges per policies.
• Follows company safety standards and conducts safety sweeps; reports unsafe situations to management.
• Maintains entrance areas, acknowledges members, verifies membership cards, and assists with purchasing decisions; locates merchandise and zones the area.
• Maintains exit areas, reviews receipts, and safeguards Sam's Club assets as per procedures; maintains paperwork and documentation; executes emergency response procedures.

Job description

Sam's Club #6628 2601 Skypark Dr
Torrance, CA 90505-5313

3 open positions

R-2603494

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$19.00 - $27.00/hr*

Shifts may vary

Position Summary...

What you'll do...

Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.

Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management.

Maintains entrance areas. Acknowledges members, verifies membership cards, and identifies member needs. Assists members with purchasing decisions. Locates merchandise. Resolves member issues and concerns. Promotes the company's products and services. Zones the area. Arranges and organizes merchandise. Assists members with transporting items. Maintains a safe shopping environment.

Maintains exit areas. Reviews member receipts. Acknowledges the member and identifies member needs. Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures. Maintains paperwork, logs, and other required documentation. Executes emergency response procedures. Ensures compliance with company security and safety practices.

Assist with the training of Member Frontline Services associates on company processes and procedures. Teaches new technology and tool functionality. Delivers new programs rollout training. Provides continuous learning and process improvement opportunities.

Ensures area of responsibility is