(USA) Member Specialist

Sam's Club; Longview (TX); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Company discounts

Education support

Job summary

A leading wholesale retailer seeks associates in Longview, TX to provide exceptional member service and maintain the checkout area. The candidate should have retail experience, specifically in operating front end equipment. Responsibilities include resolving member issues, promoting products, and ensuring safety standards are met. The position offers a competitive hourly wage of $17.00 to $25.00, along with benefits such as health coverage and educational support through the Live Better U program.

Qualifications

• Retail experience, particularly with front end equipment like cash registers.
• Familiarity with mobile retail applications.

Responsibilities

• Provide member service and support.
• Maintain the checkout area and assist with purchases.
• Resolve member issues and ensure a safe shopping environment.

Skills

Retail experience

Operating front end equipment

Working with mobile retail applications

Job description

Position Summary

Position Summary...

What You'll Do

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases and assists with payments, returns, refunds, and exchanges according to company policies and procedures.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise and reports unsafe situations to facility management.
• Maintains entrance and exit areas, acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions, locating merchandise, and transporting items.
• Maintains a safe shopping environment.
• Reviews member receipts and maintains required documentation.
• Executes emergency response procedures and ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality and delivers new program rollout training.
• Provides continuous learning and process improvement opportunities.
• Maintains area of responsibility in accordance with company policies and procedures by properly handling returns, zoning, and identifying shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners.
• Works as a team, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
• Strengthens the team by helping, developing, and mentoring others.
• Acts with integrity, maintaining the highest standards of ethics and compliance and supporting Walmart’s culture.
• Delivers results while putting the customer first and balances short‑ and long‑term priorities.
• Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
• Drives continuous improvements, is open to new technologies and skills, and supports others through change.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

Retail experience including operating front end equipment (for example, cash register). Working with mobile retail applications.

Preferred Qualifications

No explicit preferred qualifications listed.

Location

Primary Location: 3310 N 4TH ST, LONGVIEW, TX 75605-7954, United States of America

Additional Information

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.