(USA) Director, Business Operations Ecommerce

Walmart; Bentonville (AR); On-site; USD 110,000 - 220,000; Full time

Job summary

Join a forward-thinking company as a Director of Business Operations in eCommerce. This pivotal role focuses on enhancing the online shopping experience through strategic initiatives and operational excellence. You will lead efforts to improve site performance, analyze data to inform decisions, and drive innovation to create a seamless customer journey. With a commitment to operational excellence, you will partner with various teams to implement best practices and optimize processes. If you're a visionary leader with a passion for eCommerce, this is an exciting opportunity to make a significant impact in a dynamic environment.

Benefits

401(k) match

Stock purchase plan

Paid maternity and parental leave

Multiple health plans

PTO

Short-term and long-term disability

Company discounts

Qualifications

• 5+ years experience in eCommerce merchandising or related field.
• Strong analytical skills and ability to drive large-scale projects.

Responsibilities

• Define site strategy and enhance customer journey on the site.
• Analyze eCommerce business and develop best-in-class site strategies.

Skills

Strategic Thinking

Data Analysis

Operational Excellence

Leadership

Project Management

Problem Solving

Education

Bachelor’s degree in business or related field

Master’s Degree in Business or related field

Job description

Position Summary...

What you'll do...

Director, Business Operations- eComm Site Merchandising

This job is onsite in Bentonville, AR.

Want to help lead the way in redefining how we shop online? The eCommerce Director, Business Operations is a critical leader in enhancing our overall operating model, annual planning process, and strategic initiatives, focusing on building a world-class operating model, setting our team up for success and creating incredible customer experiences. This person will be responsible for setting the bar for operational excellence, helping to grow our eCommerce business, by developing and driving key strategic initiatives; shaping our Product Roadmap; building out robust process and KPIs; and identifying scalable best practices and site optimization efforts. They’ll drive impact, improvement, and innovation to create a truly frictionless online shopping experience and help our eCommerce business.

You’ll sweep us off our feet if:

• You understand how customers shop online and use strategic thinking and innovation to create a seamless and fresh site experience for our customers.
• You’re a visionary constantly looking for ways to set us apart from the competition, driving new and enhanced functionality to make the shopping experience easy and convenient.
• You use data and insights to make informed and impactful decisions and you have the acumen to translate complex data into actions and improvements.
• You have an incredible focus on operational excellence and getting the fundamentals right and can identify opportunities for efficiency and improvement.
• You build trust quickly and can lead by influence, creating impact through partnership as well as ownership.
• You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.

You’ll make an impact by:

• Creating an exemplary site experience– You’ll help define the holistic site strategy and operational performance for all categories and play a key role in enhancing the customer journey on our site to win customers’ hearts and minds.
• Structuring complex and ambiguous strategic problems – You’ll continuously analyze our eCommerce business and develop best-in-class site strategies to improve the end-to-end customer journey, driving innovation and growth. You’ll develop hypotheses and execute in-depth analyses, translating data into actionable insights and recommendations, to inform our overall market position and identify site priorities.
• Monitoring site health and performance through analytics and key metrics – You’ll lead internal business reviews and oversee the development of dashboards to monitor program health, providing strategic insights to internal stakeholders to influence the overall direction for the site. You’ll also identify and escalate key site issues, and conduct root cause analyses to recommend and implement fixes.
• Operating with excellence – You’ll land the fundamentals and create and help scale workflows, processes, and timelines, embedding operational excellence into everything you do and developing associates on the team to increase capabilities and enhance skills, knowledge, and performance.
• Becoming an invaluable strategic partner to internal stakeholders – You’ll advise on and partner with various internal teams to improve processes, identify opportunities, and scale best practice and governance, driving continual assessment and improvement of the site’s strategic direction and execution.

Minimum Qualification:

• Bachelor’s degree in business or related field or equivalent experience in Business or related field

Preferred Qualification:

• 5+ years related experience in Management Consulting, Business Operations, Product Management, Site Merchandising, or related field
• Master’s Degree in Business or related field
• 5+ years of experience in consumer-focused e-commerce environment
• Strong customer obsession focused on building the right site experience for our customer
• Ability to drive large-scale projects to define process and ways of working through multiple functions and teams
• Self-starter with analytical skills, able to identify problems and/or opportunities for improvement, assesses viable solutions, and develops and executes complex projects and comprehensive action plans
• Conveys a sense of urgency in ways that motivate others to complete responsibilities and achieve goals
• Uses relevant business metrics, analyses, and reports to measure, monitor, and improve performance. Identifies and applies sound, fact-based criteria in setting priorities and making decisions
• Highly organized and self-motivated with distinctive problem-solving capabilities
• Able to deal tactfully, respectfully, and effectively with a diverse array of individuals; develops and communicates logical, convincing reasons, including lessons learned, to build support for one's viewpoints and actions. Involves others in decisions and plans that affect them, when appropriate
• Demonstrates creativity and strength in the face of change, obstacles, or adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities.
• Equally comfortable devising strategic initiatives and operationalizing tactical projects
• Willing both to get your hands dirty and to liaise indirectly with teams
• Aware of what needs doing and keen to make it happen, however big or small
• Ability to manage and influence direct and indirect reports

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $110,000.00-$220,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Stock.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Option 1: Bachelor's degree in business management, information technology, computer science, or related area and 5 years’ experience in eCommerce merchandising, site operations, business management, or related area.
• Option 2: 7 years’ experience in eCommerce merchandising, site operations, business management, or related area.
• 2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• ECommerce Merchandising, Site Operations, Business Management, or related area, Master's degree in Merchandising, Site Operations, Business Management, or related area.

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America