(USA)Coach/Ops Mgr Trainee

Walmart; Westminster (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in retail is looking for a Store Manager to lead teams and enhance customer service in Westminster, MD. The role involves managing store financial performance, team development, and customer satisfaction initiatives. Ideal candidates have supervisory experience and strong leadership skills. Walmart offers competitive pay and various benefits, including bonuses and educational support.

Benefits

Health benefits

401(k) plan

Stock purchase options

Paid time off

Education benefits

Qualifications

• Two years of college or equivalent, or relevant work experience.
• Experience in a supervisory role.
• Completing training and assessments required by Walmart.

Responsibilities

• Lead and develop teams through effective training and feedback.
• Manage store financials and customer service initiatives.
• Ensure compliance with company policies and promote a strong workplace culture.

Skills

Leadership

Customer Service

Financial Management

Team Development

Communication

Education

Two years of college or equivalent experience

Bachelor of Science in Business Management

Certificate in People and Business Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community and outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities and assignments by developing relationships with key stakeholders, supporting plans and initiatives, and building accountability. Identifies and communicates goals, measures progress, and addresses improvement opportunities. Demonstrates adaptability and promotes continuous learning. Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy.

Respects individuals by building high-performing teams, embracing differences, and creating a workplace where associates feel supported and connected. Works collaboratively, builds trusting relationships, and communicates positively to motivate and influence. Attracts, retains, and develops talent, recognizing contributions and accomplishments. Acts with integrity by maintaining high standards of ethics, modeling Walmart values, and supporting our culture of accountability and transparency.

Serves our customers by delivering results that prioritize customer needs. Makes decisions based on data insights, balancing short- and long-term priorities, and considering all stakeholders. Strives for excellence by fostering curiosity, resilience, and continuous improvement. Supports change and encourages learning and technological adoption.

Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase options, paid time off, and additional benefits including disability coverage, discounts, military leave pay, and more. PTO and PPTO are provided based on job classification and tenure, meeting or exceeding legal requirements.

For more information about PTO, visit https://one.walmart.com/notices. Live Better U provides education benefits paid by Walmart, including high school completion, bachelor’s degrees, English language learning, and certificates, with eligibility depending on employment status.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable. Additional compensation includes bonuses and location-based pay zones.

Minimum Qualifications

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling ammunition with specific state requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

280 Woodward Rd, Westminster, MD 21157-4677, United States of America