(USA) Coach/Ops Mgr Trainee

Walmart; Easley (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

Walmart is seeking a supervisory leader in Easley, SC, focused on team development and customer service excellence. The role involves managing financial performance, resolving customer inquiries, and fostering a positive work environment. Candidates should have supervisory experience and a commitment to Walmart's values. Competitive pay and benefits, including education programs, are offered.

Benefits

Performance bonuses

Comprehensive health benefits

Education programs through Live Better U

Qualifications

• 2 years of college; OR 1 year retail + 1 year supervisory experience.
• Experience supervising 5+ direct reports preferred.

Responsibilities

• Leads and develops teams effectively by training and providing feedback.
• Drives financial performance by reviewing P&L statements and managing budgets.
• Models exceptional customer service standards and resolves customer issues.

Skills

Customer Service

Leadership

Financial Performance

Compliance

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

What you'll do...

1. Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.
2. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.
3. Drives the financial performance of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and ensure sales and profit goals are achieved.
4. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.
5. Coordinates and oversees job-related activities by developing relationships with stakeholders, supporting plans to meet customer and business needs, and measuring progress. Identifies improvement opportunities, demonstrates adaptability, and promotes continuous learning.
6. Ensures compliance with policies and supports company values by implementing related action plans, supporting the Open Door Policy, and guiding on ethical practices.
7. Builds a positive workplace culture by respecting individuals, embracing differences, creating a culture of belonging, and fostering an environment where all associates can thrive and perform at their best.
8. Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of accountability and transparency.
9. Serves customers and members by delivering results, prioritizing customer needs, and making data-driven decisions that consider the impact on all stakeholders.
10. Strives for excellence by fostering curiosity, encouraging innovation, taking calculated risks, and supporting continuous improvement and technological adoption.

At Walmart, we offer competitive pay, performance bonuses, and comprehensive benefits, including health, financial, and paid time off benefits. Additional perks include education programs through Live Better U, which covers tuition, books, and fees for various educational pursuits. For more information, visit https://one.walmart.com/notices and One.Walmart.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required. Associates must complete all required training and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising 5 or more direct reports with responsibilities in performance management, mentoring, hiring, and firing.

Location

115 Rolling Hills Cir, Easley, SC 29640-7109, United States of America