(USA) Coach/Ops Mgr Trainee-2

Walmart; Town of Texas (WI); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic leader to enhance team performance and customer satisfaction. This role involves developing high-performing teams, managing financial performance, and ensuring compliance with company policies. The ideal candidate will embrace diversity, act with integrity, and strive for excellence in service delivery. With a strong focus on customer needs, this position offers the opportunity to make a significant impact in a fast-paced retail environment. Join a company that values your growth and provides comprehensive benefits, including educational support and health coverage, to foster your success.

Benefits

Health benefits (medical, vision, dental)

401(k) plan

Company-paid life insurance

Paid time off (PTO)

Tuition reimbursement

Parental leave

Family care leave

Bereavement leave

Jury duty leave

Voting leave

Qualifications

• 2 years of college or 1 year of retail and supervisory experience.
• Experience in managing teams and financial performance.

Responsibilities

• Lead and develop teams while ensuring customer service excellence.
• Drive financial performance and manage store operations effectively.

Skills

Customer Service

Team Leadership

Financial Management

Problem Solving

Communication

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology and business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss (P&L) statements, managing and assisting in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring associates, assigning duties, setting clear expectations, providing associate recognition, and ensuring diversity and inclusion awareness. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

What you'll do

Respect the Individual: Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging.

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, modeling the Walmart values to support and foster our culture.

Serve Our Customers and Members: Delivers results while putting the customer first, considering and adapting to how, where, and when customers shop.

Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, this position will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.

Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Primary Location

1515 S Loop 288, Denton, TX 76205-4729, United States of America