(USA) Coach/Ops Mgr Trainee

Walmart; Sumter (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading retailer seeks a team leader to oversee store operations and foster a positive workplace culture. The role involves managing customer service initiatives, driving financial performance through operational excellence, and leading a diverse team. Candidates should have supervisory experience in retail and a commitment to upholding the company's values.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits including health and financial plans

Paid time off

Qualifications

• 1 year of supervisory experience required.
• Experience supervising five or more direct reports preferred.
• Must complete required trainings and assessments.

Responsibilities

• Leads and develops teams while ensuring a high-quality customer experience.
• Drives financial performance by evaluating PL statements and controlling expenses.
• Ensures compliance with company policies and builds accountability.

Skills

Customer service

Team leadership

Data-driven decision making

Communication

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives, and building accountability. Ensures compliance with company policies and standards of ethics and integrity, supporting the company's mission and values. Builds high-performing teams, embraces diversity, and fosters a culture of belonging. Acts with integrity, maintaining high standards of ethics and compliance, and supports Walmart's goal of positive community impact. Delivers results by prioritizing customer needs, making data-driven decisions, and encouraging continuous improvement and technological adoption. Offers competitive pay, performance bonuses, and comprehensive benefits, including health, financial, and paid time off. For more information about benefits, visit One.Walmart. The position offers a wage range of $31.25-$38.46 per hour, with additional compensation such as bonuses and location-based pay zones.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

1283 Broad St, Sumter, SC 29150-1973, United States of America