(USA) Coach/Ops Mgr Trainee

Walmart; Oregon (IL); On-site; Full time

Job summary

Walmart seeks a team leader to manage operations and drive sales at our Albany, IL store. This role involves leading and developing teams, improving customer service, and ensuring compliance with operational standards. Successful candidates will have previous retail and supervisory experience, coupled with a customer-centric approach to meet business goals.

Benefits

Competitive pay

Performance bonuses

Health coverage

Paid time off

401(k) plan

Employee discounts

Qualifications

• 2 years of college or equivalent retail experience.
• Experience supervising direct reports, including mentoring and hiring.

Responsibilities

• Leads teams and implements business solutions.
• Drives financial performance and manages expenses.
• Develops and retains qualified associates.

Skills

Team Leadership

Customer Service

Budget Management

Operational Excellence

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgeting, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a belonging mindset in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and building accountability for results. Identifies and addresses improvement opportunities, demonstrates adaptability, and promotes continuous learning. Ensures compliance with company policies and procedures, supporting the mission, values, and standards of ethics and integrity through action plans and the Open Door Policy.

Builds high-performing teams by embracing differences and creating a workplace where associates feel supported and connected. Attracts, retains, and develops talent, recognizing contributions and accomplishments. Acts with integrity by maintaining high standards of ethics and compliance, supporting Walmart's culture and values, and making a positive impact for associates, customers, and the community. Delivers results with a customer-first approach, making decisions based on data insights, and balancing priorities. Drives continuous improvement, adopts new technologies and skills, and supports others through change.

Walmart offers competitive pay, performance bonuses, and benefits including health coverage, 401(k), stock purchase, paid time off, disability, discounts, military leave pay, and more. Associates also receive PTO or PPTO, which can be used for various purposes, meeting or exceeding legal requirements.

For more information about PTO, visit https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for associates, covering various educational programs at no cost, subject to eligibility.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable, with additional bonuses and compensation based on location and performance.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership, and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

1330 Goldfish Farm Rd Se, Albany, OR 97322-5154, United States of America