(USA) Coach/Ops Mgr Trainee

Walmart; New York (NY); On-site; Full time

Job summary

A leading company in retail seeks a Store Manager to lead and develop teams while ensuring exceptional customer service and financial performance. This role requires managing store operations and fostering a collaborative work environment, aligning with the company's mission and values. Ideal candidates have a strong background in retail supervision, financial controls, and customer service excellence.

Benefits

Competitive pay

Performance bonuses

Comprehensive health benefits

401(k) plan

Paid time off

Company discounts

Disability coverage

Military leave pay

Paid education benefits

Qualifications

• 2 years of college required or 1 year of retail and supervisory experience.
• Preferred: Bachelor’s degree in Business Management.
• Experience supervising teams and managing performance.

Responsibilities

• Leads teams, manages operations, and provides exceptional customer service.
• Drives financial performance and manages budgets effectively.
• Hires, trains, and develops staff, fostering a culture of inclusion.

Skills

Customer Service

Team Leadership

Financial Analysis

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions, and effectively communicating business objectives to teams.

Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes achievements, and promotes a sense of belonging in the workplace. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by building relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs. Identifies and communicates goals, builds accountability, measures progress, and promotes continuous learning and improvement.

Ensures compliance with company policies and standards of ethics and integrity. Supports the company's mission and values, implements related action plans, and fosters a culture of belonging, diversity, and inclusion.

Acts with integrity, maintaining high standards of ethics and transparency. Supports customer service excellence, decision-making based on data insights, and continuous improvement through technology and skill development.

Walmart offers competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock purchase options, paid time off, and additional benefits such as disability coverage, company discounts, military leave pay, and more.

For more information about PTO, visit https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program covering various degrees and certificates, with eligibility requirements based on employment status.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable. Additional compensation includes performance bonuses and regional pay zones depending on location.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

3133 E Main St, Mohegan Lake, NY 10547-1521, United States of America