(USA) Coach/Ops Mgr Trainee

Walmart; New York (NY); On-site; Full time

Job summary

A leading retail company seeks a Store Manager to lead and develop teams, ensuring exceptional customer service and driving financial performance. The role requires strong leadership skills, effective communication, and a commitment to fostering a diverse workplace. With a competitive pay structure, Walmart supports employee growth through various educational opportunities and comprehensive benefits.

Benefits

Competitive pay

Performance bonuses

Health coverage

401(k) plan

Paid time off

Military leave

Education benefits

Qualifications

• Two years of college or two years of retail experience with supervisory background.
• Preferred: Bachelor's degree in Business Management or Leadership.

Responsibilities

• Leading and developing high-performing teams.
• Driving store financial performance through data analysis.
• Coordinating store operations to enhance customer experience.

Skills

Customer Service

Team Leadership

Financial Management

Adaptability

Education

Two years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community and outreach programs, ensuring customer needs and issues are resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and fosters a workplace culture of belonging. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities, develops relationships with stakeholders, supports plans to meet customer and business needs, and measures progress. Identifies and addresses improvement opportunities, demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and guides on applying these in business practices.

Builds high-performing teams, embraces diversity, and creates a supportive workplace where associates feel valued and supported. Works collaboratively, communicates effectively, and attracts and retains top talent. Acts with integrity, maintaining high standards of ethics and compliance, and supports Walmart's mission of making a positive impact through various initiatives.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Encourages continuous improvement, adopts new technologies, and supports others through change.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, disability, discounts, military leave, and more. PTO and PPTO are provided based on job classification and tenure, meeting or exceeding legal requirements.

Live Better U is a Walmart-paid education benefit program for associates, covering various educational programs from high school to bachelor's degrees, including English Language Learning and certificates. Eligibility and benefits vary and are subject to change. For more information, visit One.Walmart.

The hourly wage range for this position is $31.25-$38.46 plus applicable differential, with additional performance bonuses and potential regional pay zone adjustments based on location.

Minimum Qualifications...

Two years of college, or one year of retail experience combined with one year of supervisory experience, or two years of general work experience with one year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific CBC and training is required. Candidates must attend all required trainings and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

1134 Wicker St, Ticonderoga, NY 12883-3103, United States of America