(USA)Coach/Ops Mgr Trainee

Walmart; Massachusetts; On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart seeks a Retail Manager to lead and develop teams, ensuring exceptional customer service and driving financial performance. The role involves supervising associates, managing operational processes, and fostering a culture of belonging. Competitive pay and benefits are offered, including education assistance and performance bonuses.

Benefits

Health coverage

401(k)

Stock purchase

Paid time off

Education benefits

Military Leave Pay

Adoption and surrogacy reimbursement

Qualifications

• 2 years of college or equivalent work experience.
• Experience supervising 5+ direct reports preferred.
• Retail experience and supervisory skills required.

Responsibilities

• Leads and develops teams, ensuring high-quality customer experience.
• Drives financial performance and manages operational processes.
• Attracts and develops talent while promoting a culture of belonging.

Skills

Customer Service

Team Leadership

Financial Management

Communication

Problem Solving

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities and assignments by developing relationships with key stakeholders, supporting plans to meet customer and business needs, and building accountability for results. Identifies improvement opportunities, demonstrates adaptability, and promotes continuous learning. Ensures compliance with company policies, standards of ethics and integrity, and supports the company's mission and values through the Open Door Policy and related guidance.

Respects individuals by building high-performing, diverse teams, creating a workplace where associates feel supported and connected, and fostering a culture of belonging. Works collaboratively, builds trust, and communicates positively to motivate and influence. Attracts, retains, and develops talent, recognizing contributions and achievements. Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a positive culture focused on making a positive impact for associates, customers, and the community.

Serves customers and members by delivering results and putting the customer first. Makes data-driven decisions, balances priorities, and considers all stakeholders. Strives for excellence by fostering curiosity, learning, and resilience. Supports continuous improvement through technology and skills adoption, and encourages others during change.

Walmart offers competitive pay, performance bonuses, and benefits including health coverage, 401(k), stock purchase, paid time off, and more. Additional benefits include PTO, Military Leave Pay, adoption and surrogacy reimbursement, and others.

For more information about PTO, visit https://one.walmart.com/notices. Live Better U offers education benefits covering high school to bachelor’s degrees, with Walmart covering tuition, books, and fees. Eligibility varies based on employment status and other factors.

The hourly wage for this position ranges from $31.25 to $38.46 plus differential, with additional compensation through bonuses and location-based pay zones.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific CBC and training is required. Candidates must attend and complete all required trainings and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership, or experience supervising 5+ direct reports including performance management, mentoring, hiring, and firing.

Primary Location...

742 Main St, North Oxford, MA 01537-1148, United States of America