(USA) Coach/Ops Mgr Trainee

Walmart; Mason City (IA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic leader to enhance team performance and drive exceptional customer service. In this pivotal role, you will lead and develop teams by providing training and support while ensuring high-quality customer experiences. Your expertise in financial performance management will be critical as you analyze Profit and Loss statements and implement effective merchandising strategies. If you are passionate about team development and customer satisfaction, this opportunity offers a chance to make a significant impact in a fast-paced retail environment.

Qualifications

• Experience in leading teams and managing store operations.
• Strong customer service and financial management skills.

Responsibilities

• Lead and develop teams by training and providing feedback.
• Drive financial performance and manage store operations effectively.

Skills

Team Leadership

Customer Service

Financial Performance Management

Communication Skills

Problem Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Profit and Loss (PL) Statements

Budgeting Software

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback, communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit and Loss (PL) statements, managing and assisting in budgeting, forecasting, and controlling expenses to confirm they are indexed to sales, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring associates, assigning duties, setting clear expectations, providing associate recognition, ensuring diversity and inclusion awareness, and recruiting and developing qualified associates to meet staffing needs.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business