(USA) Coach/Ops Mgr Trainee

Walmart; Iowa Falls (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated leader to manage and develop high-performing teams in a dynamic retail environment. This role emphasizes exceptional customer service, financial management, and team development, ensuring that associates are equipped to meet customer needs and achieve business objectives. With a focus on diversity and inclusion, the position offers opportunities for professional growth and continuous improvement. Join a company that values integrity, community impact, and employee development while enjoying competitive pay and comprehensive benefits.

Benefits

Performance Bonuses

Health Benefits

Paid Time Off

Financial Benefits

Qualifications

• 2 years’ college or equivalent experience in retail and supervision.
• Experience supervising teams and managing performance.

Responsibilities

• Lead teams by training and developing associates for effective performance.
• Drive sales and financial performance through effective management.

Skills

Team Leadership

Customer Service

Financial Management

Communication

Diversity and Inclusion

Adaptability

Education

2 years’ college

Bachelor of Science in Business Management

Job description

Position Summary...

What you'll do...

1. Lead and develop teams effectively by teaching, training, and actively listening to associates. Tour stores and provide feedback, communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.
2. Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manage and support customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develop and implement action plans to correct deficiencies and provide process improvement leadership to ensure a high-quality customer experience.
3. Drive the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgeting, forecasting, and controlling expenses. Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
4. Provide supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Set clear expectations, provide recognition, communicate consistently and effectively, and ensure diversity and inclusion awareness. Recruit and develop qualified associates to meet staffing needs and support company growth.
5. Coordinate, complete, and oversee job-related activities by developing relationships with key stakeholders, supporting plans and initiatives, and building accountability. Identify and communicate goals, measure progress, and address improvement opportunities. Demonstrate adaptability and promote continuous learning.
6. Ensure compliance with company policies and procedures, support the company's mission, values, standards of ethics and integrity, and support the Open Door Policy. Provide guidance on applying these in executing business processes and practices.
7. Build high-performing teams, embrace diversity, create a workplace where associates feel supported and connected, and create opportunities for all associates to thrive and perform.
8. Act with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of belonging, waste elimination, and positive community impact.
9. Serve our customers and members by delivering results, considering how, where, and when customers shop, and applying business models to all plans. Make decisions based on data insights, balancing priorities, and considering the impact on customers, associates, shareholders, suppliers, and communities.
10. Strive for excellence by fostering curiosity, learning, calculated risk-taking, resilience, and encouraging learning from mistakes. Drive continuous improvement and support others through change.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, paid time off, and other perks. For more information, see PTO details and Benefits and eligibility.

The hourly wage range is $31.25-$38.46 plus differential, with additional bonuses and compensation based on location and performance.

Minimum Qualifications...

2 years’ college; OR 1 year’s retail and 1 year’s supervisory experience; OR 2 years’ general work and 1 year’s supervisory experience. For firearms selling facilities, successful completion of background checks and training is required. Associates must complete all required trainings and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership or Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising 5+ direct reports, including performance management, mentoring, hiring, and firing.

Primary Location: 840 S Oak St, Iowa Falls, IA 50126-9547, United States of America