(USA) Coach/Ops Mgr Trainee

Walmart; Clanton (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is seeking a supervisory position that leads and develops teams to enhance store operations and provides exceptional customer service. The role involves managing financial performance, training associates, and ensuring compliance with company standards. Candidates must have relevant educational qualifications or previous retail supervisory experience.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits including health coverage

401(k)

Tuition coverage through Live Better U

Qualifications

• 2 years of college; OR 1 year retail and 1 year supervisory experience; OR 2 years of general work and 1 year supervisory experience.
• Experience supervising 5+ direct reports preferred.

Responsibilities

• Leads and develops teams effectively through training and active listening.
• Drives financial performance by managing budgets and controlling expenses.
• Ensures exceptional customer service standards and resolves customer issues.

Skills

Leadership

Customer Service

Financial Analysis

Team Building

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams.

Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing customer service initiatives, and supporting community outreach programs. Ensures customer needs, complaints, and issues are resolved, and develops action plans to address deficiencies, leading to a high-quality customer experience.

Drives financial performance by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements plans to reduce shrinkage and meet sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and ensures a sense of belonging. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities and assignments by building relationships with stakeholders, supporting plans and initiatives, and measuring progress. Identifies and addresses improvement opportunities, demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies, standards of ethics and integrity, and supports the company's mission and values through action plans and guidance.

Respect the Individual: Builds high-performing teams, embraces differences, creates a workplace of belonging, and fosters a culture of support and connection.

Act with Integrity: Maintains high standards of ethics, models Walmart values, and holds oneself and others accountable. Supports Walmart's goal of becoming a regenerative company by making a positive impact.

Serve Our Customers and Members: Delivers results with a customer-first approach, making decisions based on data insights, and balancing priorities to meet customer needs.

Strive for Excellence: Demonstrates curiosity, resilience, and a desire to learn. Drives continuous improvement and supports others through change.

At Walmart, we offer competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, and more. For details about PTO, visit https://one.walmart.com/notices.

Live Better U provides education benefits, including tuition coverage for various programs. Eligibility requirements and benefits details are available on One.Walmart.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional bonuses based on performance and location.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. Additional requirements may apply for firearm or ammunition sales positions. Associates must attend and complete all required trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership via Live Better U and Bellevue University, or a Certificate in People and Business Leadership. Experience supervising 5+ direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

1415 7th St S, Clanton, AL 35045-3746, United States of America