[US] Strategic Partnership & Launch Leader

Benchmark Gensuite®; Mason (OH); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Benchmark Gensuite is seeking a Strategic Partnership and Launch Leader to orchestrate high‑impact new subscriber launches and strategic partnerships, ensuring ownership and disciplined execution from planning to stabilization.

You will guide cross‑functional teams across Account Management, Expansion, Revenue & Growth, Fulfillment & Delivery, and Product, building executive relationships with priority subscribers and delivering regular business reviews.

Qualifications

• 5–7 years in customer success, account management, or program management with complex engagements.
• Experience in EHS, ESG, or operational risk industries is a plus.
• Strong cross-functional leadership and influence without direct authority.

Responsibilities

• Lead end-to-end new subscriber launches and at-risk transitions with ownership and accountability.
• Establish milestones, ownership, and success metrics across the subscriber lifecycle.
• Develop and execute launch strategies aligning business objectives with customer outcomes.
• Identify and mitigate risks and escalate issues with proactive solutions.
• Partner with Account Management, Expansion, Revenue & Growth, Fulfillment & Delivery, and Product teams for coordinated execution.
• Lead cross-functional alignment meetings to drive priorities and dependencies.
• Prepare executive briefings, status updates, and business reviews.

Skills

Customer success

Program management

Cross-functional leadership

SaaS operations

Account management

Strategic partnerships

Enterprise engagement

Tools

CRM systems

Project management tools

Analytics platforms

Job description

Strategic Partnership and Launch Leader – Full Time – Hybrid (Cincinnati)

Benchmark Gensuite is seeking a leader to orchestrate high‑impact new subscriber launches and strategic partnerships, providing clear ownership, executive coordination, and disciplined execution from planning to stabilization.

Position Overview

This role is responsible for guiding new subscriber launches (NSL) and at‑risk transitions, driving alignment across teams, and ensuring successful outcomes for key relationships.

Key Responsibilities

• Lead end‑to‑end new subscriber launches and at‑risk transitions, serving as primary point of continuity and accountability.
• Establish clear ownership, milestones, and success metrics across the subscriber lifecycle from planning through stabilization.
• Develop and execute comprehensive launch strategies that align business objectives with customer success outcomes.
• Identify and mitigate risks early, escalating issues and implementing solutions proactively.
• Partner closely with Account Management, Expansion, Revenue & Growth, Fulfillment & Delivery, and Product teams to ensure coordinated execution.
• Lead cross‑functional alignment meetings, driving consensus on priorities, dependencies, and accountability.
• Support and enhance existing team structures while complementing current capabilities.
• Manage executive‑level relationships and communications with strategic/priority subscribers.
• Prepare and deliver executive briefings, status updates, and business reviews.
• Escalate critical issues appropriately and recommend strategic solutions.
• Serve as trusted advisor to leadership on complex customer situations.
• Establish and track KPIs and success metrics for each launch.
• Maintain detailed project plans, timelines, and dependency maps.
• Ensure accountability through clear ownership assignments and regular progress monitoring.
• Document lessons learned and best practices to continuously improve launch processes.
• Provide consistent leadership through critical transition points and key milestones.
• Ensure smooth handoffs between launch and steady‑state operations.
• Monitor post‑launch performance and support stabilization efforts.
• Build long‑term strategic relationships with key subscribers.

Qualifications

• 5–7 years of experience in customer success, account management, program management, or related roles with demonstrated expertise in managing complex, high‑stakes engagements.
• Experience in EHS, ESG, or operational risk management industries.
• Strong cross‑functional leadership experience with ability to influence and align teams without direct authority.
• Outstanding organizational and project management skills with ability to manage multiple complex initiatives simultaneously.
• Domain expertise in B2B enterprise customer engagement, SaaS operations, or similar environments.
• Background in customer lifecycle management or customer success operations.
• Familiarity with CRM systems, project management tools, and business analytics platforms.
• Experience in a matrix organization or complex organizational structure.

Benefits

• Annual bonus program
• Regular team‑building events, including virtual and in‑person gatherings
• Off‑cycle reviews for timely recognition and rewards
• Access to team member networks focused on diversity, equity, and inclusion

Questions about the position? Please contact our HR Team at [e-mail].