US Sales Process Lead — Quotes & Service (Night Shift)

MaziCTools; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

MaziCTools is looking for a Sales Process Associate (Voice-US) to serve as the primary point of contact for customer service and sales inquiries. You will manage inbound and outbound communications, ensuring a CUSTOMER FIRST approach, while working from the office.

The ideal candidate has over a year of customer service or sales experience, particularly in leadership roles, and must be comfortable working US shifts from 8:30 PM to 5:30 AM. Excellent verbal and written communication skills are essential.

Qualifications

• 1+ years of customer service or sales experience with US customers in a leadership role.
• Ability to work US shifts (8:30 PM to 5:30 AM).
• Calm demeanor under pressure and excellent phone etiquette.

Responsibilities

• Serve as the primary point of contact for customer inquiries.
• Manage inbound/outbound customer calls and email inquiries.
• Promote products positively and address customer concerns.
• Develop process improvements for customer service efficiency.
• Document customer interactions in the database system.

Skills

Verbal and written communication

Leadership

Sales skills

Customer service skills

Calm under pressure

Time management

Active listening

Decision making

Job description

MaziCTools is looking for a Sales Process Associate (Voice-US) to serve as the primary point of contact for customer service and sales inquiries. You will manage inbound and outbound communications, ensuring a CUSTOMER FIRST approach, while working from the office.

The ideal candidate has over a year of customer service or sales experience, particularly in leadership roles, and must be comfortable working US shifts from 8:30 PM to 5:30 AM. Excellent verbal and written communication skills are essential.