US Program Associate: Community Impact & Ops Lead

GiveDirectly, Inc.; Mississippi, United States, Northern America, Americas; Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health benefits plan

Desk allowance

Unlimited PTO

Job summary

GiveDirectly is seeking a US Program Associate in Mississippi to support large-scale cash initiatives. You will coordinate operations, manage multiple workstreams, and be the primary contact for community engagement and customer service across Rx Kids partnerships.

You will collaborate with the U.S. team, including Michigan State University, and travel regionally to support program launches, measure performance, and drive improvements in recipient experience while upholding GiveDirectly's values.

Qualifications

• Fluent English is required; additional languages are a plus.
• 2+ years of project management and people coordination experience.
• Excellent communication, organizational, and time-management skills.
• Strong customer service instincts and problem-solving abilities.
• Ability to manage day-to-day operations and implement process improvements.
• Able to learn new tech platforms quickly.

Responsibilities

• Lead recipient customer service via email and phone and oversee staff as program scales.
• Coach applicants through intake, focusing on barriers.
• Case manage concerns following safeguarding policies.
• Meet recipients in person to build trust and identify improvements.
• Respond to recipient inquiries promptly and professionally.
• Lead operations processes including verification and payments as needed.
• Support operational and project management duties to ensure high-quality execution.
• Maintain knowledge management and refresh process docs.
• Collaborate with U.S. team to identify process challenges and propose solutions.
• Become an expert in tech systems used to support execution.
• Track and report operational metrics.
• Coordinate with stakeholders and possibly manage verification staff.
• Build relationships with partners and community members.
• Serve as local program representative and liaison for Rx Kids.
• Identify local resources and services for recipients.
• Organize events and sensitize communities to program benefits.
• Collaborate on storytelling with communications team.

Skills

Fluency in English

Spanish/Arabic/Chinese proficiency

PM experience

Communication

Customer service

Operations

Tech adaptability

Self-motivation

Adaptability

Job description

GiveDirectly is seeking a US Program Associate in Mississippi to support large-scale cash initiatives. You will coordinate operations, manage multiple workstreams, and be the primary contact for community engagement and customer service across Rx Kids partnerships.

You will collaborate with the U.S. team, including Michigan State University, and travel regionally to support program launches, measure performance, and drive improvements in recipient experience while upholding GiveDirectly's values.