US Military and Veteran Senior Data Center Support Services Technician

Oracle Corporation; Phoenix (AZ); On-site; USD 110,000 - 150,000; Full time

Job summary

Oracle Corporation is seeking an on-site Data Center Services Operations professional to manage 24/7/365 data center activities across multiple service lines. You will lead hardware maintenance, network configurations, and incident resolution while mentoring junior staff and ensuring safety, security, and compliance within SOPs and MOPs.

You will coordinate with vendors, validate client configurations, and drive continuous improvement.

Qualifications

• Experience in data center operations and incident management.
• Ability to guide less experienced technicians and enforce SOPs/MOPs.
• Familiarity with network configurations and client environments.

Responsibilities

• Oversee break/fix and hardware maintenance in data center operations.
• Guide technicians on power distribution and replacement hardware.
• Instruct on network configuration, validation, and client sign-off.
• Monitor tickets, mentor staff, and ensure SLA adherence.
• Ensure safety, security, and compliance during on-site work.
• Lead continuous improvement and collaboration with vendors.

Skills

Leadership

Troubleshooting

Mentoring

Network configuration

Tools

Power distribution units

Server hardware

Job description

Supervises ongoing critical environment maintenance and repair for all service lines with major impact on achieving pre-defined service level agreements (SLAs). Oversees medium-level impact projects and coordinates with relevant stakeholders. Manages incidents that impact Data Center infrastructure services and drives proactive and timely resolution of such incidents. Ensures alignment of own work with safe working practices. Oversees on‐site data centers operations in relation to the engineering infrastructure, identifying risks and gaps and troubleshooting as required. Follows and adapts policies and procedures. Participates in training programs for newer members of the team.

Internal Responsibilities

Key Responsibilities
Datacenter Services Operations‑Break/Fix and Hardware Maintenance:

• -Identifies opportunities for other team members to work with servers and server components and main hardware to ensure efficient performance for its entire lifecycle.
• -Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.

Datacenter Services Operations‑Network Configuration, Installation, and Augmentation:

• -Guides and instructs less experienced technicians on best practices for implementing -designed and defined network communications and solutions, signing off on client configurations within environments.
• -Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free.

Technical Support and Trouble Shooting‑Technical Support and Trouble Shooting:

• -Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments.

Safety and Compliance‑Safety, Security, Compliance, and Documentation:

• -Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs‑off within a data center and/or customer site environments.
• -Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security.
• -Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on‑site work at customer locations and at office, with limited supervision.

Continuous Improvement:

• -Trains advance fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.
• -Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.
• -Analyzes issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.

Collaboration, Vendor Relations, and Leadership‑Collaboration, Vendor Relations, and Leadership

• -Leads collaboration efforts with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
• -Acts as a technical liaison for technical and non‑technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
• -Ensures contractors and vendors deliver quality services and that all SLAs are being met.
• -Contributes to quality assurance through process creation and training of less experienced peers.

Core ResponsibilitiesPlanning & Execution:

• -Completes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions. Provides guidance to team members on shifting priorities and resources according to team needs.

Collaboration & Partnership:

• -Collaborates across teams to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.

Problem Solving:

• -Develops and shares procedures to identify and resolve routine or non‑routine issues, serving as an escalation point for the team. Collects and reviews data and/or information to troubleshoot complex errors.

Continuous Learning:

• -Embraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to improve skills.

Continuous Improvement:

• -Recommends, implements, and shares improvements to improve the efficiency and effectiveness of complex processes, protocols, and workflows.

What to Expect

This is a hands‑on, onsite role supporting a 24/7/365 data center environment. Candidates must be able to:

• Lift up to 50 lbs.
• Climb a 9‑foot ladder.
• Stand and walk for extended periods.
• Work 10–12 hour shifts.
• Work rotating schedules, including nights, weekends, and holidays.
• Travel as required.
• Work onsite in a 24/7/365 operating environment.

This position may require consent to the processing of biometric data for identity verification and access control. Visa sponsorship is not available for this role.

External Responsibilities

Key Responsibilities
Datacenter Services Operations‑Break/Fix and Hardware Maintenance:

• -Identifies opportunities for other team members to work with servers and server components and main hardware to ensure efficient performance for its entire lifecycle.
• -Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.

Datacenter Services Operations‑Network Configuration, Installation, and Augmentation:

• -Guides and instructs less experienced technicians on best practices for implementing -designed and defined network communications and solutions, signing off on client configurations within environments.
• -Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free.

Technical Support and Trouble Shooting‑Technical Support and Trouble Shooting:

• -Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments.

Safety and Compliance‑Safety, Security, Compliance, and Documentation:

• -Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs‑off within a data center and/or customer site environments.
• -Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security.
• -Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on‑site work at customer locations and at office, with limited supervision.

Continuous Improvement:

• -Trains advance fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.
• -Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.
• -Analyzes issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.

Collaboration, Vendor Relations, and Leadership‑Collaboration, Vendor Relations, and Leadership

• -Leads collaboration efforts with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
• -Acts as a technical liaison for technical and non‑technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
• -Ensures contractors and vendors deliver quality services and that all SLAs are being met.
• -Contributes to quality assurance through process creation and training of less experienced peers.

Core ResponsibilitiesPlanning & Execution:

• -Completes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions. Provides guidance to team members on shifting priorities and resources according to team needs.

Collaboration & Partnership:

• -Collaborates across teams to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.

Problem Solving:

• -Develops and shares procedures to identify and resolve routine or non‑routine issues, serving as an escalation point for the team. Collects and reviews data and/or information to troubleshoot complex errors.

Continuous Learning:

• -Embraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to improve skills.

Continuous Improvement:

• -Recommends, implements, and shares improvements to improve the efficiency and effectiveness of complex processes, protocols, and workflows.

What to Expect

This is a hands‑on, onsite role supporting a 24/7/365 data center environment. Candidates must be able to:

• Lift up to 50 lbs.
• Climb a 9‑foot ladder.
• Stand and walk for extended periods.
• Work 10–12 hour shifts.
• Work rotating schedules, including nights, weekends, and holidays.
• Travel as required.
• Work onsite in a 24/7/365 operating environment.

This position may require consent to the processing of biometric data for identity verification and access control. Visa sponsorship is not available for this role.