SME - Program & Project Management

HCL Technologies Limited; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Sapsf is seeking a Site Manager to oversee all site operations in a fast-paced environment. You will translate strategy into actionable objectives, lead daily activities, and ensure safety, compliance, and performance.

The role requires strong leadership, clear communication, and hands-on management of scheduling, resources, and reporting. Travel between sites is required, with on-call rotations and 24x7 coverage.

Qualifications

• Relevant degree or equivalent qualifications.
• 5 Years in site management, operations, or a similar leadership role.
• Strong leadership, organizational, and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis, scheduling, and resource management tools.

Responsibilities

• Oversee daily activities, monitor performance metrics, allocate resources, and ensure alignment with company strategy.
• Enforce company policies, conduct audits, and maintain safety and operational standards.
• Lead recruitment, onboarding, and manage employee transitions.
• Manage shift schedules and resource distribution to ensure coverage and adapt to changing needs.
• Approve timesheets, travel, and expenses; maintain accurate records.
• Participate in on-call rotations and ensure 24x7 site coverage.

Job description

Site Manager Purpose: The Site Manager is the primary point of accountability for all site operations, ensuring efficiency, compliance, and alignment with company goals. This role translates organizational strategy into actionable objectives and serves as the main link between site teams and leadership.

Key Responsibilities

Site Manager Purpose: The Site Manager is the primary point of accountability for all site operations, ensuring efficiency, compliance, and alignment with company goals. This role translates organizational strategy into actionable objectives and serves as the main link between site teams and leadership.

Key Responsibilities:

• Operations & Leadership: Oversee daily activities, monitor performance metrics, allocate resources, and ensure alignment with company strategy.
• Compliance: Enforce company policies, conduct audits, and maintain safety and operational standards.
• Hiring & Onboarding: Lead recruitment, onboarding, and manage employee transitions.
• Scheduling & Resource Allocation: Manage shift schedules and resource distribution to ensure coverage and adapt to changing needs
• Administration: Approve timesheets, travel, and expenses; maintain accurate records.
• Overtime Management: Pre-approve, track, and justify overtime; communicate policies clearly.
• Employee Development: Support training, foster a positive culture, and promote team building.
• Health & Safety: Enforce EHS standards, conduct audits, and respond to incidents.
• Communication: Maintain clear communication with teams and leadership; provide updates and collaborate for issue resolution.
• Continuous Improvement: Monitor metrics, identify process gaps, and drive efficiency.
• On-Call & 24x7 Coverage: Participate in on-call rotations and ensure 24x7 site coverage, including managing emergency response and escalation procedures.

Qualifications & Additional Requirements:

• Relevant degree or equivalent qualifications
• 5 Years in site management, operations, or a similar leadership role.

Skills:

• Strong leadership, organizational, and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis, scheduling, and resource management tools.

Certifications:

• EHS, project management, or other relevant certifications are a plus.

Travel:

• Willingness to travel between sites as required for audits, meetings, and operational support.

On-Call & Coverage:

• Ability to participate in on-call rotations and support 24x7 site operations..

Tech Requirements:

• 5+ years of experience leading field and repair teams in a hyperscale data center environment.
• Ensures that all technicians have skillsets that are properly aligned with their assigned scope of service.
• Manages all logistics for onboarding technicians to ensure that they have all access, technology, tools, material and equipment to perform the scope of service being performed.
• Ability to determine resource requirements based on service demand and actual production throughput.
• Ability to pull and parse data to provide customer facing reports detailing granular details (MTTA, MTTC, MTTR, FPY, SLA performance, etc) of the service being performed and ability to analyze trends to determine areas for improvement prior to risk being fully realized.
• Able to identify and escape risks to deploy ability, operability, and/or timeline in process, design, execution, resourcing, etc with a plan to resolve.
• Commitment to maintaining confidentiality and ethical standards.
• Physical ability to conduct site inspections and respond to emergencies.

Summary:

• Accountability and communication drive success.
• Team development, compliance, and safety are essential.
• Flexibility for travel, on-call, and 24x7 coverage is required.
• Strong qualifications and commitment to continuous improvement are expected.

Skill Requirements

Site Manager Purpose: The Site Manager is the primary point of accountability for all site operations, ensuring efficiency, compliance, and alignment with company goals. This role translates organizational strategy into actionable objectives and serves as the main link between site teams and leadership.

Key Responsibilities:

• Operations & Leadership: Oversee daily activities, monitor performance metrics, allocate resources, and ensure alignment with company strategy.
• Compliance: Enforce company policies, conduct audits, and maintain safety and operational standards.
• Hiring & Onboarding: Lead recruitment, onboarding, and manage employee transitions.
• Scheduling & Resource Allocation: Manage shift schedules and resource distribution to ensure coverage and adapt to changing needs
• Administration: Approve timesheets, travel, and expenses; maintain accurate records.
• Overtime Management: Pre-approve, track, and justify overtime; communicate policies clearly.
• Employee Development: Support training, foster a positive culture, and promote team building.
• Health & Safety: Enforce EHS standards, conduct audits, and respond to incidents.
• Communication: Maintain clear communication with teams and leadership; provide updates and collaborate for issue resolution.
• Continuous Improvement: Monitor metrics, identify process gaps, and drive efficiency.
• On-Call & 24x7 Coverage: Participate in on-call rotations and ensure 24x7 site coverage, including managing emergency response and escalation procedures.

Qualifications & Additional Requirements:

• Relevant degree or equivalent qualifications
• 5 Years in site management, operations, or a similar leadership role.

Skills:

• Strong leadership, organizational, and problem‑solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis, scheduling, and resource management tools.

Certifications:

• EHS, project management, or other relevant certifications are a plus.

Travel:

• Willingness to travel between sites as required for audits, meetings, and operational support.

On-Call & Coverage:

• Ability to participate in on-call rotations and support 24x7 site operations..

Tech Requirements:

• 5+ years of experience leading field and repair teams in a hyperscale data center environment.
• Ensures that all technicians have skillsets that are properly aligned with their assigned scope of service.
• Manages all logistics for onboarding technicians to ensure that they have all access, technology, tools, material and equipment to perform the scope of service being performed.
• Ability to determine resource requirements based on service demand and actual production throughput.
• Ability to pull and parse data to provide customer facing reports detailing granular details (MTTA, MTTC, MTTR, FPY, SLA performance, etc) of the service being performed and ability to analyze trends to determine areas for improvement prior to risk being fully realized.
• Able to identify and escape risks to deploy ability, operability, and/or timeline in process, design, execution, resourcing, etc with a plan to resolve.
• Commitment to maintaining confidentiality and ethical standards.
• Physical ability to conduct site inspections and respond to emergencies.

Summary:

• Accountability and communication drive success.
• Team development, compliance, and safety are essential.
• Flexibility for travel, on-call, and 24x7 coverage is required.
• Strong qualifications and commitment to continuous improvement are expected.

Other Requirements

Site Manager Purpose: The Site Manager is the primary point of accountability for all site operations, ensuring efficiency, compliance, and alignment with company goals. This role translates organizational strategy into actionable objectives and serves as the main link between site teams and leadership.

Key Responsibilities:

• Operations & Leadership: Oversee daily activities, monitor performance metrics, allocate resources, and ensure alignment with company strategy.
• Compliance: Enforce company policies, conduct audits, and maintain safety and operational standards.
• Hiring & Onboarding: Lead recruitment, onboarding, and manage employee transitions.
• Scheduling & Resource Allocation: Manage shift schedules and resource distribution to ensure coverage and adapt to changing needs
• Administration: Approve timesheets, travel, and expenses; maintain accurate records.
• Overtime Management: Pre-approve, track, and justify overtime; communicate policies clearly.
• Employee Development: Support training, foster a positive culture, and promote team building.
• Health & Safety: Enforce EHS standards, conduct audits, and respond to incidents.
• Communication: Maintain clear communication with teams and leadership; provide updates and collaborate for issue resolution.
• Continuous Improvement: Monitor metrics, identify process gaps, and drive efficiency.
• On-Call & 24x7 Coverage: Participate in on-call rotations and ensure 24x7 site coverage, including managing emergency response and escalation procedures.

Qualifications & Additional Requirements:

• Relevant degree or equivalent qualifications
• 5 Years in site management, operations, or a similar leadership role.

Skills:

• Strong leadership, organizational, and problem-solv­ing abilities.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis, scheduling, and resource management tools.

Certifications:

• EHS, project management, or other relevant certifications are a plus.

Travel:

• Willingness to travel between sites as required for audits, meetings, and operational support.

On-Call & Coverage:

• Ability to participate in on-call rotations and support 24x7 site operations..

Tech Requirements:

• 5+ years of experience leading field and repair teams in a hyperscale data center environment.
• Ensures that all technicians have skillsets that are properly aligned with their assigned scope of service.
• Manages all logistics for onboarding technicians to ensure that they have all access, technology, tools, material and equipment to perform the scope of service being performed.
• Ability to determine resource requirements based on service demand and actual production throughput.
• Ability to pull and parse data to provide customer facing reports detailing granular details (MTTA, MTTC, MTTR, FPY, SLA performance, etc) of the service being performed and ability to analyze trends to determine areas for improvement prior to risk being fully realized.
• Able to identify and escape risks to deploy ability, operability, and/or timeline in process, design, execution, resourcing, etc with a plan to resolve.
• Commitment to maintaining confidentiality and ethical standards.
• Physical ability to conduct site inspections and respond to emergencies.

Summary:

• Accountability and communication drive success.
• Team development, compliance, and safety are essential.
• Flexibility for travel, on-call, and 24x7 coverage is required.
• Strong qualifications and commitment to continuous improvement are expected.