Data Center Technical Lead

Milestone-Technologie; Cheyenne (WY); On-site; USD 110,000 - 160,000; Full time

Job summary

Milestone-Technologie in the United States seeks a Data Center Lead to guide a tech-forward team on-site, balancing hands-on troubleshooting with staff leadership and processes. You will manage ticket workflows, training, and performance, while ensuring safety and adherence to client standards. The role emphasizes proactive problem solving and project execution across DC locations.

Qualifications

• Lead by example and empower the team to perform at a high level.
• Provide guidance, coaching, and constructive feedback to technicians.
• Ensure compliance with client policies, timelines, and service changes.
• Direct technical direction for setup, deployment, and post-implementation QA.
• Oversee maintenance and troubleshooting of servers, networking gear, and cabling.
• Manage ticket workflows and monitor SLA adherence.
• Lead safety meetings and enforce PPE and safety protocols.
• Coordinate onboarding and training for new hires.

Responsibilities

• Hands-on work with DC technicians for installations, troubleshooting, and maintenance of servers and networking gear.
• Onsite team management, operational oversight, and administrative duties.
• Drive inventory management, tracking, and accuracy of parts and cables.
• Lead special projects like equipment moves, racking, and safety compliance.
• Escalate and resolve complex issues, coordinating solutions with stakeholders.
• Monitor KPIs and budgets, and adjust resources as needed.
• Maintain cross-functional relations with clients and vendors.
• Conduct regular performance reviews and implement improvement plans.

Skills

Leadership

Hands-on DC

Troubleshooting

Project management

Vendor coordination

Safety compliance

Education

Associate or bachelor’s degree

Tools

Inventory management systems

Job description

As aData Center Lead, you will spend more than 50% of your time working hands-on alongside Data Center Technicians (IC1 and IC2) to support installations, troubleshooting, and maintenance of servers, networking equipment, and cabling. The remaining time will be dedicated to onsite team management, operational oversight, and administrative duties.

This role requires advanced technical knowledge, strong leadership skills, and the ability to ensure operational excellence while fostering a high-performing team environment.

How You Will Make an Impact

• Foster an environment of responsibility and empowerment byleading by example, providing guidance, and promoting a constructive and efficient team atmosphere.
• Ensurecompliance and qualityof all data center services, enforcing adherence to client policies, procedures, timelines, and service changes.
• Providetechnical directionand ensure technicians are trained on protocols for setup, deployment, troubleshooting, and post-implementation quality assurance.
• Ensure all data center activities adhere to industry best practices and operational standards
• Performadvanced troubleshooting and diagnosticson servers and networking equipment; repair hardware components such as hard drives, RAM, motherboards, and cabling.
• Manageticket workflows, monitor progress, and ensure timely resolution of issues per the SLA requirements.
• Overseeinventory management, ensuring accurate pulling, tracking, and updating of inventory systems.
• Lead and participate inspecial projects, including equipment moves and racking, ensuring proper execution and safety compliance.
• Act as theprimary escalation pointfor technical and operational issues, resolving complex problems and coordinating solutions.
• Conductquality assessments, provide constructive feedback, and coach technicians to achieve high performance.
• Holddaily or weekly safety meetings, enforce PPE usage, and ensure adherence to all safety protocols (electrical hazards, lift operation, ladder usage, etc.).
• Managestaff scheduling, workload distribution, and adjust priorities based on changing operational needs.
• Approve timecards accurately and on time for error-free billing.
• Conductone-on-one meetings, annual performance reviews, and apply disciplinary processes when necessary.
• Provide explanations for operational performance results and recommend improvements to enhance efficiency and service quality.
• Screen and scheduletemporary labor resourcesfor short-term projects; collaborate with recruiting to interview and recommend hires for permanent positions.
• Ownonboarding and trainingfor all new hires and manage team morale initiatives.
• Collaborate with other Data Center Leads across regions to share best practices and drive consistency.
• Perform additional tasks as assigned by management to support operational excellence.

What You Will Need to Succeed

• College diploma/degree orminimum 2 years of leadership experiencein a technical environment.
• AReal IDor other federally accepted identification for U.S. travel.
• Complete all deliverables assigned by leadership within established timelines, ensuring accuracy and quality.
• Foster and oversee new projects and procedural improvements that support company growth and operational efficiency.
• Conduct regular meetings with the local client to address upcoming changes, resolve questions, and maintain strong communication.
• Provide on-call support during weekend shifts as required to ensure continuity of operations.
• Create and maintain cross-functional relationships with the client and other vendors to promote collaboration, efficiency, and a positive service environment.
• Strong hands-on experience withcomputer hardware diagnostics and repair.
• Ability to recommend improvements in operational management systems, processes, and best practices.
• Experience managingresource budgets, forecasts, and monitoring KPIs.
• Ability toincrease quality of customer serviceand operational efficiency.
• Ability and willingness to travel to other supported data center locations as needed for operational support, projects, and training.
• Comfortable communicatingface-to-face and via virtual video calls.
• High level of written and oral fluency in English.
• Ability to learn new software quickly and adapt to changing technologies.
• Ability tomulti-task, prioritize effectively, and work independently.
• Ability to safely lift, push, pull, and move at least50 pounds.
• Comfortable wearingPersonal Protective Equipment (PPE)for extended periods.
• Capable of walking long distances throughout the day.
• Willingness to work in environments that may includehot aislesand indoor areas reaching90+ degrees Fahrenheitduring certain times of the year.

Preferred Qualifications

• Associate or bachelor’s degree in a related field.
• Familiarity withinventory management systemsand data center operational workflows.
• Proven ability tomentor and develop technical teams.
• Extensive data center experience and exposure, with a strong commitment to following and enforcing industry best practices for operations, safety, and compliance.

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