[US] Lead Customer Services Specialist

Benchmark Gensuite; West Virginia; On-site; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Lead Customer Services Specialist, where your role will be pivotal in enhancing customer satisfaction and driving growth within a diverse portfolio. You'll leverage your expertise in Customer Success and SaaS to build lasting relationships, identify new opportunities, and ensure clients receive exceptional service. This role not only allows you to collaborate closely with customers but also with a dynamic team dedicated to sustainability and ESG goals. If you're passionate about making a positive impact and enjoy a flexible work environment, this opportunity is perfect for you.

Qualifications

• 2-3 years of experience in Customer Success or similar roles.
• Proficiency in Microsoft Office Suite is required.

Responsibilities

• Drive customer satisfaction and growth among existing customers.
• Collaborate with customers and internal teams for project success.

Skills

Customer Success

Relationship Management

Account Management

Microsoft Office Suite

SaaS

Communication Skills

Time Management

Empathy

Education

Bachelor's Degree

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Lead Customer Services Specialist
Full Time
Cincinnati, OH

Innovate with Benchmark Gensuite as a Lead Customer Services Specialist

Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you’ll be helping customers throughout the business community empower informed decision making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion.

Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals.

Responsibilities:

• Drive customer satisfaction and growth among a portfolio of our existing customers.
• Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement.
• Design, plan and coordinate program activities to help drive program success and participation.
• Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience.
• Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities.
• Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap.
• Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions.
• Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning.
• Maintain a flexible schedule to accommodate travel and customer meeting requirements.

Skills and Qualifications:

• Bachelor's degree required.
• 2-3 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role.
• Proficiency with Microsoft Office Suite including Excel and PowerPoint required.
• Ability to be flexible and adaptable.
• Ability to prioritize, execute projects, and manage time effectively.
• Empathetic, customer-first attitude.
• Experience with SaaS required.
• Strong communication interpersonal skills to effectively interact with customers and colleagues.
• Willingness to travel and adapt to changing schedules and environments.

Travel Requirements:

• Travel is sometimes required for this position, which may include visiting customer sites or hosting customers at the company's local offices.
• If based in the Cincinnati area, the expectation is to come into the local office at least 3 times per month for in-person meetings and collaboration.
• For remote employees, travel to the company's headquarters may be required once per quarter, with each visit lasting up to a full business week.
• Travel expenses, including transportation, accommodation, and meals, will be reimbursed according to the company's travel policy.
• The ability to travel and a valid driver's license or access to reliable transportation may be required.

Questions about the position? Please contact our HR Team, at [e-mail].