US Field Service Technician - Wheelabrator

Norican Group; LaGrange, Northern (GA, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

401k with Company Match

Paid Time Off

Health insurance

Company Paid Life & AD&D Insurance

Opportunity to work globally

Job summary

Norican Group in the United States is seeking a US Field Service Technician to provide on-site mechanical and technical support for Wheelabrator blast equipment, including commissioning, installation, inspection, maintenance, service, repair, rebuilds and upgrades. You will travel to customer sites to ensure systems operate at peak performance.

Responsibilities include installing equipment, performing preventive maintenance, diagnosing issues, training customers, and documenting activities while

Qualifications

• High school diploma or GED required.
• 3-7 years related field service experience.
• Must have valid driver's license and forklift certification.
• Proficiency in Microsoft Office; willingness to train on AX ERP.
• Mechanical, PLC, pneumatic and hydraulic knowledge required.
• Welding, burning, brazing, soldering, fabrication, and mechanical skills.
• Able to operate crane, man lift, and scissor lift.
• Blueprint reading and GD&T terminology proficiency.

Responsibilities

• Install and commission new Wheelabrator equipment at customer sites.
• Perform preventive maintenance and routine service.
• Diagnose malfunctions and perform repairs or replacements.
• Provide on-site customer training and support.
• Document service activities and maintain safety records.
• Ensure compliance with EHS requirements.
• Supervise projects and contractors as needed.
• Complete continuous education and certifications.

Skills

Mechanical knowledge

PLC knowledge

Pneumatic knowledge

Hydraulic knowledge

Welding

Fabrication

Blueprint reading

GD&T terminology

Operate Crane

Operate Man Lift

Operate Scissor Lift

MS Office

Education

High School Diploma or GED

Valid Driver's License with good driving record; Forklift Driving Certified

Tools

Microsoft Office (Outlook)

AX ERP system

Job description

US Field Service Technician - Wheelabrator

Are you ready to take on a new, exciting challenge?

We are seeking a Field Service Technician to provide mechanical and technical support to customers regarding commissioning, installation, inspection, maintenance, service, repair, rebuild and upgrades for all types of blast equipment.

Responsibilities:

• Install new Wheelabrator equipment, ensuring it's properly configured and integrated with existing systems at customer’s site.


• Perform regular maintenance checks on equipment to prevent issues and ensure optimal performance.


• When equipment malfunctions, diagnose the problem, determine the appropriate solution, and make necessary mechanical repairs or replacements.


• Provide technical training, guidance and support to customers, explaining how to use and maintain equipment and grow the customer relationship.


• Document all service activities, including repairs, maintenance, and customer interactions as needed.


• Ability to comply with all Norican Environmental, Health and Safety (EHS) requirements and other applicable federal, state, and local EHS requirements.


• Supervise projects and contractors as needed.


• Complete continuous education and certifications to maintain up to date technical knowledge of equipment lines.

Technical Skills:

• Educational Background:High School Graduate or General Education Degree (GED).


• Experience: Three to seven years related experience.


• Certificates and Licenses: Valid Driver's License with good driving record; Forklift Driving Certified.


• Technical Skills: Proficiency in Microsoft Office (Outlook); Willingness to train and learn the AX ERP system.


• Other Requirements:
  
  
  
  • Mechanical, PLC, Pneumatic and Hydraulic knowledge and aptitude required.
  
  
  • Welding, burning, brazing, soldering, fabrication, and mechanical.
  
  
  • Operate Crane, Man Lift, and Scissor Lift
  
  
  • Must be proficient in blueprint reading and interpretation along with an understanding of basic
  
  
  • Geometric Dimensioning and Tolerancing (GD&T) terminology
  
  
  
  

Specific Tasks:

• Timely completion of expense reports.


• Review schematics, diagrams, descriptions, layouts, and plans for troubleshooting or new installations.


• Prepare inspection reports, identifying safety issues, replacements, wear, maintenance, and training needs.


• Handle customer service calls about service or maintenance.


• Communicate installation/service status with relevant stakeholders.


• Identify and elevate improvement ideas (cost control, time savings, productivity, customer SPIN).


• Conduct on-site customer training on operational and equipment maintenance.


• Inform sales of customer-specific opportunities, issues, or concerns.


• Perform other assigned duties.

What we offer:

Be part of a global team that values being proactive in providing solutions to customers. At Norican, innovation isn’t just encouraged—it’s embedded in everything we do, from engineering excellence to customer-focused solutions.

Paid Time Off - Vacation, Sick & Holidays

• 401k with Company Match


• With company contribution


• Successful Global Team


• Opportunity to work globally


• We invest in your talent


• Service Awards


• Recognition for loyal service


• Norican Group offers two competitive medical insurance plans through Cigna: The Open Access Plus plan (OAP) and the High-Deductible Health Plan (HDHP). If you enroll in the HDHP medical plan you may open a health savings account (HSA) that includes a company contribution. Dental and vision coverages are also made available to employees and eligible dependents.


• Company Paid Short-Term and Long-Term Disability Coverage


• Company Provided Benefit


• Paid Company Holidays


• Paid Time Off - Vacation, Sick & Holidays


• Company Paid Life & AD&D Insurance


• Company Provided Benefit