Field Service Technician - DISA

Norican; United States; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Disability coverage

Life insurance

Critical illness coverage

401k with employer match

Paid vacation and sick time

Paid holidays

Annual bonus

Job summary

Norican Group seeks a Field Service Technician to support commercial offices and customers across the United States, focusing on DISA molding equipment installation, maintenance, and upgrades. You will diagnose issues, perform repairs, and train customers on proper operation to maximize uptime.

You will join a team that provides comprehensive benefits and ongoing education, with a strong emphasis on safety and customer satisfaction.

Qualifications

• Educational background: High School Graduate or GED.
• Experience: 3–7 years related experience.
• Certificates: Valid Driver's License with good driving record.
• Technical: Proficiency in Microsoft Office (Outlook); Willingness to train and learn the AX ERP system.
• Electrical, Mechanical, PLC, Pneumatic and Hydraulic knowledge and aptitude.
• Must be proficient in blueprint reading with GD&T terminology.

Responsibilities

• Install and service DISA equipment at customer sites.
• Perform regular maintenance checks and diagnose issues.
• Provide training and support to customers to maintain equipment.
• Document service activities and maintain records as required.
• Comply with EHS requirements and supervise projects as needed.
• Complete continuous education and certifications to stay current.

Skills

Electrical knowledge

Mechanical knowledge

PLC knowledge

GD&T terminology

Blueprint reading

MS Office

AX ERP training willingness

Education

High School Diploma or GED

Tools

AX ERP system

Job description

Join Norican Group – Where Innovation Meets Excellence

About Us

Norican Group is the proud home to five leading, globally operating brands: DISA, StrikoWestofen, Wheelabrator, Monitizer, and Simpson, all supported by our dedicated Norican digital data engineers. As one strong global partner, we serve our customers better, faster, and more efficiently, providing them with access to all we have to offer. From melting, dosing, and molding through to surface preparation, we provide solutions to solve our customers’ challenges.

Why Join Us?

• Global Network: Be part of a global network of engineering expertise, manufacturing capacity, and service support.
• Innovation: Work with the latest knowledge and know-how to keep our customers performing at their best.
• Sustainability: We lead for sustainability, ensuring the company’s long-term success and viability by innovating in all that we do.
• Diversity & Teamwork: Embrace and build on diversity and teamwork. Our differences make us strong, and we value diverse voices and perspectives.
• Commitment: Deliver on commitments to all stakeholders, increasing profit and sustainability for our customers, creating a safe and enjoyable working environment, and treating suppliers fairly.
• Employee Development: Develop your potential and excellence. We invest in and grow your capabilities, giving you confidence and trust to make changes, and rewarding achievers and learners.
• Competitive health insurance options
• Employer paid Short-Term and Long-Term Disability coverage
• Employer paid life insurance
• Employer paid critical illness and accidental coverage
• 401k with employer match
• Paid vacation and sick time
• Paid holidays
• Annual bonus opportunity

Role Overview

Provide mechanical, electrical, and technical support to customers regarding commissioning, installation, inspection, maintenance, service, repair, rebuild and upgrades for green sand molding equipment and inspect DISA’s molding equipment.

Job Functions

• Install new DISA equipment, ensuring it's properly configured and integrated with existing systems at customer’s site.
• Perform regular maintenance checks on equipment to prevent issues and ensure optimal performance.
• When equipment malfunctions, diagnose the problem, determine the appropriate solution, and make necessary repairs or replacements both mechanical and electrical.
• Provide technical training, guidance and support to customers, explaining how to use and maintain equipment and grow the customer relationship.
• Document all service activities, including repairs, maintenance, and customer interactions as needed.
• Ability to comply with all Norican’s Environmental, Health and Safety (EHS) requirements and other applicable federal, state, and local EHS requirements.
• Supervise projects and contractors as needed
• Complete continuous education and certifications to maintain up to date technical knowledge of equipment lines

Qualifications & Experience

• Educational Background: High School Graduate or General Education Degree (GED).
• Experience: Three to seven years related experience.
• Certificates and Licenses: Valid Driver's License with good driving record.
• Technical Skills: Proficiency in Microsoft Office (Outlook); Willingness to train and learn the AX ERP system.
• Other Requirements:
• Electrical, Mechanical, PLC, Pneumatic and Hydraulic knowledge and aptitude required.
• Must be proficient in blueprint reading and interpretation along with an understanding of basic Geometric Dimensioning and Tolerancing (GD&T) terminology.

Applicants must be authorized to work for any employer in the U.S. Norican Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law. Our policies and practices are designed to ensure that all qualified applicants receive fair consideration for employment and that employees are treated equitably in all aspects of their employment. We comply with all applicable federal, state, and local laws governing non-discrimination in employment.