US Field Service Technician - DISA

Norican Group; LaGrange, Northern (GA, KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

401k with Company Match

Medical insurance (Cigna)

Paid Time Off

Life & AD&D Insurance

Disability Coverage

Job summary

Norican Group is seeking a Field Service Technician to provide mechanical, electrical, and technical support for commissioning, installation, inspection, maintenance, service, repair, rebuild and upgrades for green sand molding equipment and DISA molding equipment.

You will install new equipment at customer sites, perform regular maintenance, diagnose and repair both mechanical and electrical issues, and train customers on operation and care of the equipment.

Qualifications

• High school diploma or GED required.
• 3–7 years field service experience in related industry.
• Valid driver's license with clean record.
• Proficient in reading blueprints; GD&T knowledge advantageous.

Responsibilities

• Install and configure DISA equipment at customer sites.
• Perform preventative maintenance for optimal performance.
• Diagnose and repair electrical and mechanical issues.
• Provide technical training and customer support.
• Document service activities and safety compliance.
• Supervise projects and sub-contractors when needed.
• Complete ongoing education and certifications.

Skills

Electrical

Mechanical

PLC

Pneumatic

Hydraulic

Blueprint reading

GD&T

Microsoft Office (Outlook)

Education

High School Diploma or GED

Tools

AX ERP system

Job description

Are you ready to take on a new, exciting challenge?

We are seeking a Field Service Technician to provide mechanical, electrical, and technical support to customers regarding commissioning, installation, inspection, maintenance, service, repair, rebuild and upgrades for green sand molding equipment and inspect DISA molding equipment.

Responsibilities:

• Install new DISA equipment, ensuring it's properly configured and integrated with existing systems at customer’s site.
• Perform regular maintenance checks on equipment to prevent issues and ensure optimal performance.
• When equipment malfunctions, diagnose the problem, determine the appropriate solution, and make necessary repairs or replacements both mechanical and electrical.
• Provide technical training, guidance and support to customers, explaining how to use and maintain equipment and grow the customer relationship.
• Document all service activities, including repairs, maintenance, and customer interactions as needed.
• Ability to comply with all Norican’s Environmental, Health and Safety (EHS) requirements and other applicable federal, state, and local EHS requirements.
• Supervise projects and contractors as needed
• Complete continuous education and certifications to maintain up to date technical knowledge of equipment lines

Technical Skills:

• Educational Background:High School Graduate or General Education Degree (GED).
• Experience: Three to seven years related experience.
• Certificates and Licenses: Valid Driver's License with good driving record.
• Technical Skills: Proficiency in Microsoft Office (Outlook); Willingness to train and learn the AX ERP system.
• Other Requirements:
  • Electrical, Mechanical, PLC, Pneumatic and Hydraulic knowledge and aptitude required.
  • Must be proficient in blueprint reading and interpretation along with an understanding of basic Geometric Dimensioning and Tolerancing (GD&T) terminology.

Specific Tasks:

• Timely completion of expense reports.
• Review schematics, diagrams, descriptions, layouts, and plans for troubleshooting or new installations.
• Prepare inspection reports, identifying safety issues, replacements, wear, maintenance, and training needs.
• Handle customer service calls about service or maintenance.
• Communicate installation/service status with relevant stakeholders.
• Identify and escalation improvement ideas (cost control, time savings, productivity, customer SPIN).
• Conduct on-site customer training on operational and equipment maintenance.
• Inform sales of customer-specific opportunities, issues, or concerns.

What we offer:

Be part of a global team that values being proactive in providing solutions to customers. At Norican, innovation isn’t just encouraged—it’s embedded in everything we do, from engineering excellence to customer-focused solutions.

Paid Time Off - Vacation, Sick & Holidays

• 401k with Company Match
• With company contribution
• Successful Global Team
• Opportunity to work globally
• We invest in your talent
• Service Awards
• Recognition for loyal service
• Norican Group offers two competitive medical insurance plans through Cigna: The Open Access Plus plan (OAP) and the High-Deductible Health Plan (HDHP). If you enroll in the HDHP medical plan you may open a health savings account (HSA) that includes a company contribution. Dental and vision coverages are also made available to employees and eligible dependents.
• Company Paid Short-Term and Long-Term Disability Coverage
• Company Provided Benefit
• Paid Company Holidays
• Paid Time Off - Vacation, Sick & Holidays
• Company Paid Life & AD&D Insurance
• Company Provided Benefit