Field Service Engineer

ATOMS Careers page; Warrendale (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Discretionary vacation days

Paid holidays

Job summary

Lab37 Robotics, located in Warrendale, PA, is seeking a Field Services Engineer responsible for onsite support, maintenance, and repair of robotic systems. This role involves troubleshooting issues in the field, collaborating with various teams, and ensuring efficient service delivery.

The ideal candidate has at least 2 years of experience in a similar role and a Bachelor's degree in a relevant field. The compensation ranges from $60,000 to $80,000 annually, along with benefits including medical insurance and 401(k).

Qualifications

• Bachelor's degree or equivalent experience in mechanical engineering or related field.
• 2+ years of hands-on field engineering or maintenance experience.
• Experience troubleshooting electromechanical systems.

Responsibilities

• Install, support, and maintain Lab37 robotic systems.
• Troubleshoot mechanical and electrical issues.
• Develop service procedures and documentation.

Skills

Troubleshooting electromechanical systems

Communication

Mechanical drawing interpretation

Hands-on skills with standard tools

Education

Bachelor's degree in mechanical engineering or related field

2+ years of field engineering or maintenance experience

Tools

CAD tools (Solidworks preferred)

Job description

Lab37 Robotics is a technology company focused on the development and deployment of robots designed specifically for direct-to-customer food production. Our mission is to revolutionize the food industry by creating innovative robotic solutions that enhance efficiency, quality, and customer satisfaction. We are passionate about pushing the boundaries of technology to deliver cutting‑edge products that meet the evolving needs of our clients.

Job Description

The Field Services Engineer is responsible for onsite support, maintenance, repair, installation, removal, and recovery of Lab37 robotic systems. This role works closely with triage, engineering, operations, and customer‑facing teams to resolve escalated field issues, restore equipment to operation, document findings, and improve service procedures. The Field Services Engineer will support deployments and help build the processes and documentation needed to enable repeatable service work by internal teams and future third‑party service partners.

What you'll do

• Provide primary onsite support for prototypes, pilots, ramp deployments, and scaled operations, including maintenance, repair, recovery, installation, and equipment removal.
• Troubleshoot and resolve mechanical, electrical, and system‑level issues in the field, including basic fabrication, soldering, cable repair, component replacement, and system checkout.
• Support field escalations by partnering with triage, engineering, software, operations, and product teams to diagnose issues, capture context, and restore systems to operation.
• Develop, improve, and maintain service procedures, installation instructions, maintenance manuals, repair sequencing, and field checkout documentation.
• Provide clear and organized feedback from field work to engineering and operations teams to improve reliability, serviceability, and deployment quality.
• Support the development of repeatable field service processes that can be executed by internal technicians, remote staff, and third‑party installation or service contractors.
• Travel to customer or field sites as required, including short‑notice support for deployments, maintenance events, escalations, and system recovery.
• Willingness to travel to customer sites is expected.

What we are looking for

• Bachelor's degree or equivalent field experience in mechanical engineering or a related field.
• 2+ years of field engineering or maintenance experience.
• Practical experience troubleshooting and repairing complex electromechanical systems.
• Ability to read and interpret mechanical drawings, electrical schematics, wiring diagrams, service procedures, and system documentation.
• Strong hands‑on skills, including use of standard tools, basic fabrication, cable repair, component replacement, and system testing.
• Clear communication skills, with the ability to document field issues, explain repair steps, and coordinate with remote engineering and operations teams.
• Ability to lift up to 60 pounds and work on your feet for extended periods in field, customer, or production environments.
• Hands‑on experience with manufacturing and/or electronics soldering.
• Basic experience in a CAD tool (Solidworks preferred).

What else you need to know

Our work environment is fast‑paced and dynamic, fostering a culture of creativity, collaboration, and fulfilling work. We believe that a stimulating and enjoyable workplace is key to driving innovation and achieving excellence. At Lab37 Robotics, every team member plays a vital role in shaping the future of food production, and we are committed to supporting our employees' growth and success.

Compensation

The base salary range for this role is $60,000 - $80,000 per year. Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications. Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance‑based bonus.

Benefits Summary (USA Full‑Time Exempt Employees)

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company‑paid life and disability insurance (short‑ and long‑term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• 401(k).
• Health Savings Account (HSA).
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter).
• Discretionary vacation days.
• 8 paid holidays per year.

Benefits are subject to change at the company's discretion.

Equal Employment Opportunity

As set forth in ATOMS Careers page’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.