US Field Application Engineer (West Coast/Midwest/Great Lakes)

Axelera AI; Detroit (MI); Remote; USD 100,000 - 160,000; Full time

Job summary

An innovative firm is seeking a passionate US Field Application Engineer to drive the adoption of their cutting-edge AI platform. In this remote role, you will engage with customers, providing expert guidance on the deployment of AI models and hardware solutions. Collaborating closely with R&D teams across Europe, you will ensure seamless technical support and contribute to product enhancements based on customer feedback. This role offers a competitive salary and stock options, all within a dynamic and inclusive culture that fosters creativity and growth. Join us in shaping the future of AI!

Benefits

401(k)

Medical Coverage

Dental Coverage

Vision Coverage

Stock Options

Collaborative Culture

Qualifications

• Experience in semiconductor or AI industry in a customer-facing role.
• Solid understanding of embedded systems and hardware.

Responsibilities

• Engage with customers as a technical expert on Axelera AI’s platform.
• Support Sales in expanding accounts and identifying new customers.

Skills

Python

C/C++

OpenCL

CUDA

Machine Learning

Computer Vision

Embedded Systems

Communication Skills

Education

BS in Computer Science

MS in Electrical Engineering

Tools

PyTorch

TensorFlow

Voyager SDK

Job description

Join to apply for the US Field Application Engineer (West Coast/Midwest/Great Lakes) role at Axelera AI

About Us

Axelera AI is not your regular deep-tech startup. We are creating the next-generation AI platform to support anyone who wants to help advance humanity and improve the world around us.

In just three years, we have raised a total of $120 million and built a world-class team of 180+ employees (including 55+ PhDs with more than 40,000 citations), working remotely from 11 countries and with offices in Belgium, Switzerland, Italy, the UK, and our headquarters at the High Tech Campus in Eindhoven, Netherlands.

We have launched our Metis AI Platform, achieving a 3-5x increase in efficiency and performance, with a strong business pipeline exceeding $100 million. Our commitment to innovation has established us as a global industry pioneer.

Are you up for the challenge?

Position Overview

Are you an experienced engineer passionate about computer vision, machine learning, and embedded systems? Do you thrive in a fast-paced environment shaping the future of AI? If so, join us at Axelera AI!

You’ll manage technical interactions with customers in your territory, becoming their go-to expert and helping grow our Metis AI platform into a market leader.

The remote Field Application Team collaborates closely with Axelera’s R&D teams across Europe to ensure seamless technical support. Your primary role is guiding customers through evaluation, adoption, and deployment of Axelera AI hardware, including PCIe boards, modules, and vision gateways. Most hands-on work involves using our Voyager SDK to deploy AI models and pipelines on these platforms.

Key responsibilities:

• Engage with customers to understand their needs, acting as a technical expert on Axelera AI’s platform.
• Address inquiries, provide product knowledge, and resolve technical issues directly or via R&D coordination.
• Collaborate with Marketing and Business Development on product launches and technology evangelism.
• Support Sales in expanding existing accounts, identifying new customers, and defending design wins.
• Track customer interactions, ensuring follow-ups and effective communication.
• Gather and relay customer feedback to Product Management for product improvements.
• Conduct competitive analysis through customer and industry insights.
• Assist in creating clear, compelling, and instructive product documentation.
• Advocate for customers internally, ensuring responsiveness and driving product enhancements.

Qualifications:

• BS/MS in Computer Science, Electrical Engineering or equivalent work experience.
• Experience in the semiconductor and/or AI industry in a customer-facing application development or technical support role.
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
• Self-motivated and results-oriented, with a passion for staying up-to-date on AI technology advancements.
• Programming experience in Python, C/C++, OpenCL, CUDA.
• Experience with high-level ML frameworks such as PyTorch or TensorFlow.
• Solid understanding of embedded systems and practical experience with embedded hardware.
• Excellent communication and presentation skills.
• Ability to travel up to 30% to client sites as needed.

Location

This is a remote position, preferably based in the West Coast, Midwest, or Great Lakes areas due to proximity to clients.

What We Offer

• Compensation between $100,000 - $160,000 plus stock options.
• Benefits: 401(k), Medical, Dental, Vision coverage.
• An open, innovative, and collaborative culture that supports creativity and growth.

Join us to shape the future of AI in a dynamic, international environment. We value diversity and are committed to an inclusive workplace where everyone can thrive.